D2L
EnterpriseApplicationAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“Enterprise Application Administrator at D2L. Skills: System Administration, User Support, Integration Support, Process Documentation, Data Management, User Access Control, Testing and Upgrades, Collaborate with Stakeholders, Incident Management, Enterprise Systems Thinking. Administer and maintain enterprise applications such as NetSuite, Jira, Confluence, Slack and others, ensuring optimal performance, security, and user accessibility.. Provide day-to-day support and troubleshooting for applica”
What You'll Achieve.
delivering improved retention, engagement, satisfaction, and results for learners of all ages; disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners; giving customers a platform that is easy, flexible, and smart; transform the way the world learns – and by doing so, we will help improve human potential globally; supporting and optimizing business applications; ensuring seamless integration across various platforms; deliver high-quality solutions that support our business needs; grow and develop your skills in application management and integration; working with a variety of cloud-based tools and technologies; ensuring optimal performance, security, and user accessibility; resolve data flow issues; ensuring clear and accurate information is available for end users and stakeholders; ensuring accuracy and data integrity across systems; ensuring proper access control within all systems; deliver application improvements that align with organizational goals; resolve incidents effectively
Industry & Context.
troubleshooting and problem-solving skills; Approaches problem-solving with an architectural mindset, considering upstream/downstream impacts, integration dependencies, and long-term scalability rather than addressing issues in isolation.
What They're Looking For.
Must Have
3-5 years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Jira Confluence, Slack or similar platforms, Familiarity with cloud-based applications and system administration, Basic knowledge of scripting or automation tools (e. g. , PowerShell, JavaScript), Experience with integration tools like Azure Functions, or Data Factory, troubleshooting and problem-solving skills, with the ability to work efficiently under pressure, Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels, Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively, Willingness to learn new technologies and adapt to a fast-changing environment
Nice to Have
Experience administering multiple enterprise applications simultaneously, Basic understanding of data flows, data integrations, and troubleshooting integration issues, Experience working in an Agile environment or familiarity with ticketing systems like Jira, Knowledge of IT best practices related to security, data management, and system performance
What You'll Do.
Administer and maintain enterprise applications such as NetSuite
ensuring optimal performance
and user accessibility.
Provide day-to-day support and troubleshooting for application-related issues
responding to incident tickets and service requests from internal users.
Serve as subject matter experts for managed platforms within integration workflows
collaborating with integration teams to troubleshoot
and resolve data flow issues.
Develop and maintain system documentation
and user guides for applications
ensuring clear and accurate information is available for end users and stakeholders.
and data maintenance tasks
ensuring accuracy and data integrity across systems.
ensuring proper access control within all systems.
and deployments of application enhancements
working closely with other admins
and external vendors.
Assist with troubleshooting and resolving system errors
providing timely updates
and following up with relevant parties to resolve incidents effectively.
How You'll Work.
Team & Collaboration
collaborate closely with internal stakeholders, IT teams, and external partners; collaborating with integration teams; Work with Service Managers, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals; Ability to work collaboratively in a team environment
Communication Scope
Excellent verbal and written communication skills; ability to interact effectively with stakeholders at all levels
Process & Methodology
manage multiple tasks, prioritize effectively
Full Job Description
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. We are looking for a motivated and detail-oriented Enterprise Application Administrator to join our dynamic Enterprise Applications team. This role is perfect for someone who is passionate about supporting and optimizing business applications, ensuring seamless integration across various platforms, and working in a fast-paced environment. As an Enterprise Application Administrator, you will play a crucial role in managing and maintaining systems such as NetSuite, Jira, Confluence, Slack and other key platforms used across the organization. You will collaborate closely with internal stakeholders, IT teams, and external partners to deliver high-quality solutions that support our business n
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