Amazon Web Services, Inc.
Corporate Operations, Solution Architect, no business category
EnterpriseActEngineerIII
“Enterprise Act Engineer III at Amazon Web Services, Inc.. Skills: Cloud-based applications, Mission-critical systems, Customer support, System administration. Design cloud-based applications. Develop cloud-based applications”
What You'll Achieve.
Ensure flawless customer experience; Facilitate rapid resolution of concerns
Industry & Context.
Troubleshooting; Root cause analysis
Domestic and/or international travel up to 25%
What They're Looking For.
Must Have
Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or related field and one year of experience, Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or related field and five years of progressive post-baccalaureate experience, One year of experience designing, developing, implementing, troubleshooting, and managing large-scale, distributed systems, One year of experience performing system administration in a Linux or Windows environment, One year of experience conducting computer networking, scripting, and automation
Nice to Have
See job description and position requirements
What You'll Do.
Design cloud-based applications
Develop cloud-based applications
Support global companies
Support enterprise companies
Work with engineering teams
Work with leading technologists
Utilize transformational technologies
Ensure flawless customer experience
Manage Enterprise accounts
Oversee support cases
Assist customers regarding strategy
Assist customers regarding project planning
Assist customers regarding launch
Assist customers regarding ongoing operations
Complete analysis of operational performance
Present periodic reviews of operational performance
Provide detailed reviews of service disruptions
Provide detailed reviews of metrics
Provide detailed prelaunch planning
Recommend new offerings for company architecture
Provide proactive advice through implementation life cycle
Advocate for customer requirements
Participate in customer requested meetings
Utilize customer resolution tools
Facilitate rapid resolution of concerns
How You'll Work.
Team & Collaboration
Work directly with engineering teams; Work with leading technologists
Communication Scope
Present periodic reviews; Provide detailed reviews
Process & Methodology
Project planning
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