Amazon Web Services, Inc.
Technology
EnterpriseActEngineerII
“Enterprise Act Engineer II at Amazon Web Services, Inc.. Skills: Cloud-based applications, Mission-critical systems, Customer support. Design, develop and support applications. Support enterprise companies”
What You'll Achieve.
Ensure flawless customer experience; Facilitate rapid resolution of concerns
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree or foreign equivalent, One year of experience, Designing, developing, implementing, troubleshooting, and managing large-scale, distributed systems, System administration in Linux or Windows, Computer networking, scripting, and automation
Nice to Have
See job description, See position requirements
What You'll Do.
develop and support applications
Support enterprise companies
Work directly with engineering teams
Work with leading technologists
Utilize transformational technologies
Ensure flawless customer experience
Manage Enterprise accounts
Oversee support cases
Assist customers regarding strategy
Assist customers regarding project planning
Assist customers regarding launch
Assist customers regarding ongoing operations
Complete analysis of operational performance
Present periodic reviews of operational performance
Provide detailed reviews of service disruptions
Provide detailed reviews of metrics
Provide detailed prelaunch planning
Recommend new offerings for company architecture
Provide proactive advice
Advocate for customer requirements
Participate in customer requested meetings
Utilize key customer resolution tools
Facilitate rapid resolution of concerns
How You'll Work.
Team & Collaboration
Work directly with engineering teams; Work with leading technologists
Communication Scope
Communicate effectively; Communicate respectfully
Process & Methodology
Project planning
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