EnterpriseActEngineerII

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Enterprise Act Engineer II Job Location: Dallas, Texas Job Number: AMZ9797274 Position Responsibilities: Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns. Position Requirements: Bachelor's Degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or related field and two years of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation. Employer will accept four years of experience in the job offered or as Support Engineer, Systems Engineer, or a related occupation as equivalent to the Bachelor’s degree and two years of experience. Must have one year of experience in the following skill(s): (1) Information Technology operations experience working with engineering teams; (2) technical experience in distributed systems environments and AWS services or other cloud offerings; (3) experience in 24x7 operational services or support environments; and (4) experience applying technical knowledge to identify and solve complex challenges. Amazon.com is an Equal Opportunit