Iel
EnterpriseAccountPlanner
“Enterprise Account Planner at Iel. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, scheduling, administration, logistics, account coordination. managing appointments. coordinating shipments”
What You'll Achieve.
ensuring operations run smoothly each day; delivering exceptional customer service
Industry & Context.
problem-solving ability
What They're Looking For.
Must Have
High school diploma or equivalent required, Demonstrates personal independently motivated to meet goals and deadlines, Known for dependability and consistently delivers high-quality work, organizational skills and the ability to multitask effectively, Excellent communication and interpersonal skills, High attention to detail with problem-solving ability, Ability to thrive in a fast-paced, high-volume environment, Proficiency in Microsoft Office, especially Outlook and Excel
Nice to Have
Experience in logistics, freight, or supply chain environments, Familiarity with scheduling or load-building software
What You'll Do.
managing appointments
coordinating shipments
providing excellent communication across carriers
ensuring operations run smoothly
delivering exceptional customer service
Build loads and schedule pickup/delivery appointments in alignment with customer requirements
Communicate shipment updates and issues to customers and carriers clearly and professionally
Adjust previously scheduled appointments as needed due to changes or disruptions
Support the billing process and assist with documentation when necessary
Handle email correspondence and phone communication with accuracy and professionalism
Assist with various account management duties and perform ad hoc administrative tasks as assigned
Contribute to a positive customer experience by providing award-winning service and timely updates
How You'll Work.
Team & Collaboration
cross-functional coordination; communication across carriers, customers, and internal teams
Communication Scope
Excellent communication and interpersonal skills; Communicate shipment updates and issues to customers and carriers clearly and professionally; Handle email correspondence and phone communication with accuracy and professionalism
Applying for this Enterprise Account Planner role?
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