Spreedly
Payments
EnterpriseAccountManager(UK)
Neural analysis suggests this role is
optimal for Mid candidates.
“Enterprise Account Manager (UK) at Spreedly. Skills: Retention, Expansion, Relationship management, Strategic advisory. Act as a strategic advisor and growth partner to a defined portfolio of high-value customers. Own retention and expansion across complex accounts”
What You'll Achieve.
Retention; Expansion; High retention and growth outcomes; Achieving success requires a thoughtful and consultative approach; Drive insights at the account level; Expand relationships with stakeholders; Ensure that customers fully realize the benefits of our payments orchestration platform; Accurately forecast retention, expansion, and potential risk within your portfolio; Identify growth opportunities and risks; Drive execution on renewal and upsell strategies
Industry & Context.
Solving customer challenges
Willingness to travel, Finalist candidates must complete a successful background and reference check, Applicants must be currently legally authorized to work in the job location country and not require future sponsorship
What They're Looking For.
Must Have
3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales, with quota-carrying or expansion responsibilities, Experience with consumption-based or API-first SaaS models, Proven track record managing $3M+ ARR with high retention and growth outcomes, Excellent communication, value-based selling, and stakeholder management skills, Operational discipline with systems like Salesforce, Clari, and account planning tools, Ability to independently manage multiple priorities while influencing cross-functional outcomes, Willingness to travel
Nice to Have
Background in payments, fintech, or infrastructure SaaS, Operational comfort in hybrid customer models (e.g., self-serve, mid-market, enterprise), Experience in startup-to-growth SaaS stages, including operational scaling, Demonstrated success during high-growth scaling periods ($20M–$100M ARR), Experience navigating evolving product offerings and pricing models
What You'll Do.
Act as a strategic advisor and growth partner to a defined portfolio of high-value customers
Own retention and expansion across complex accounts
Build multi-threaded relationships that uncover value and strengthen customer commitment
Manage transactional details and strategic outcomes
Proactively align stakeholders
Identify opportunities for value improvement or acceleration
Guide customers through Spreedly’s evolving platform
Drive insights at the account level
Expand relationships with stakeholders
Ensure customers fully realize the benefits of our payments orchestration platform
Own a book of high-value customer accounts (~$3M+ in ARR)
Lead account planning
Deliver quarterly business reviews with clear success metrics
Build strategic multi-threaded relationships across customer organizations
Conduct strategic account planning
Maintain a proactive customer engagement cadence
Accurately forecast retention
and potential risk within your portfolio
Analyze product usage and customer data to identify growth opportunities and risks
Drive execution on renewal and upsell strategies
including contract structuring
Provide market and customer insights to inform GTM evolution and segmentation strategy
Contribute to customer stories
and pricing feedback loops
Leverage AI tools to enhance account planning
and customer insights
How You'll Work.
Team & Collaboration
Collaborate cross-functionally to unblock value and influence internal roadmap decisions; Support alignment across different functions
Communication Scope
Excellent communication; Value-based selling; Stakeholder management
Full Job Description
## Description About Us: Spreedly is the world's leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company gives mid-market and enterprise businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to access new capabilities. The core business problem Spreedly solves is real and costly: global merchants face a fragmented payments ecosystem, where every new market, payment method, or fraud tool typically requires a separate, time-consuming integration. Spreedly eliminates that complexity, enabling companies to route transactions intelligently, secure cardholder data, prevent fraud, and expand into new markets without heavy engineering overhead. Product Offering: Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include: Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection. Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale. Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates. Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate
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