Dandy
dental
EnterpriseAccountManagerUK
“Enterprise Account Manager - UK at Dandy. Skills: Drive NRR, upsell, cross-sell, client relationship management, customer retention. Drive NRR through strategic account planning and proactive customer engagement. Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement”
What You'll Achieve.
Drive NRR; customer retention; customer satisfaction; achieve more for their practices, their people, and their patients
Industry & Context.
Exceptional problem-solving skills; problem solve
in-person in London, UK with an in-office requirement of 5 days a week (Monday - Friday), Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers.
What They're Looking For.
Must Have
6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists, Track record of upselling and growing your account portfolio, Established and managed relationships with multiple stakeholders at small to medium sized businesses, Enjoy talking on the phone with clients for over 60% of your day., Have a desire to dive deeper and understand customer’s pain points., Comfortable analyzing data and using dashboards to inform your decisions and outreach., Enthusiasm for experimentation and iteration to hone your craft, Highly motivated, performance driven individual., Exceptional communication, problem-solving, and organizational skills., Ability to thrive in a fast-paced environment and adapt to changing priorities.
What You'll Do.
Drive NRR through strategic account planning and proactive customer engagement
Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
Identify and execute upsell and cross-sell opportunities within your given book of business
Drive activations of more users / doctors within a practice
Drive sales of additional scanners within a practice
Drive expansion through selling into additional practice locations
Build and maintain strong
long-lasting relationships with doctors at key accounts to foster trust and loyalty
Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback
Experiment and execute on churn reduction strategies
Experiment on the tactics
and use cases to continuously improve on how we can more effectively retain customers
Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements
How You'll Work.
Team & Collaboration
Collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.; Collaborate with cross-functional teams such as customer support and training to better serve your customers
Communication Scope
Exceptional communication
Process & Methodology
strategic account planning
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