Wolt
Retail
EnterpriseAccountManagerRetail(FixedTermContract)
“Enterprise Account Manager - Retail (Fixed-Term Contract) at Wolt. Skills: People leadership, Enterprise account management, Negotiations, Team performance management, Analytical skills, Relationship building, B2B partnership communication, Upselling and cross-selling. Lead and work with 2 Specialists responsible for managing a portfolio of enterprise supermarket partners. Own the strategic relationships with key accounts”
What You'll Achieve.
Drive sustainable growth across the partnership; Deliver excellence; Improve performance; Elevate deal quality; Ensure commercial terms that benefit both Wolt and our partners; Identify opportunities for account expansion and growth; Improve picking times; Reduce rejection reasons; Improve availability; Improve fulfillment quality; Drive sales; Increase customer awareness; Strengthen partnerships; Monitor KPIs; Forecast performance; Steer strategic priorities; Deliver results and meeting commercial metrics (GOV, revenue growth, partner satisfaction)
Industry & Context.
Solve operational challenges
What They're Looking For.
Must Have
2+ years of proven people leadership as a team lead or supervisor, 3-5 years of solid experience in enterprise account management (retail, FMCG, delivery, marketplace, supermarkets, or distribution), negotiator who can guide complex deals and elevate deal quality across the team, Demonstrated ability to drive team performance and deliver measurable KPI improvements (GOV, commercial metrics, revenue growth), Analytical and structured, Comfortable using dashboards and spreadsheets to steer priorities and decisions, B2B partnership communication experience with ability to manage expectations and adapt tone based on audience, Proven upselling and cross-selling abilities to drive account expansion and growth, Fluent in Russian and Kazakh (at least conversational level), English at B2 level minimum
Nice to Have
Experience in supermarket or grocery, pharmacy retail segments, Familiarity with marketplace or platform-based business models, Track record of successfully scaling teams or expanding account portfolios, Experience with advanced analytics or business intelligence platforms
What You'll Do.
Lead and work with 2 Specialists responsible for managing a portfolio of enterprise supermarket partners
Own the strategic relationships with key accounts
Set team direction and goals
Coach your team to deliver excellence
Oversee performance improvement initiatives
solve operational challenges
and drive sustainable growth across the partnership
Build a high-performing
Lead complex negotiations and structuring deals with key retail partners
Coach and support your team in building and maintaining robust
strategic relationships with enterprise supermarket partners
Drive portfolio performance by analyzing business and operational metrics
Oversee operational excellence initiatives with your team
Direct collaborative marketing initiatives together with retail partners
Lead data-informed decision-making across your team using dashboards
Set clear KPIs and performance targets for your team
Provide regular coaching and feedback on performance
Hold the team accountable for delivering results and meeting commercial metrics
Strategically manage the portfolio of enterprise and tier 1 retail partners
Personally lead quarterly business reviews and strategic discussions with C-level stakeholders
Build and establish best practice account management processes and frameworks
Develop and mentor your team members
high-performing work environment
Lead by example by demonstrating Wolt values
and commitment to partner success
How You'll Work.
Team & Collaboration
Work closely with your team, operational stakeholders, and the Retail lead to improve performance, solve operational challenges, and drive sustainable growth; Collaborate across Marketing, Operations, and Support to deliver outcomes; Engage with partners and cross-functional teams
Communication Scope
B2B partnership communication; Ability to manage expectations; Adapt tone based on audience
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