Handshake
Employer Revenue
EnterpriseAccountManager,EMEA
“Enterprise Account Manager, EMEA at Handshake. Skills: Drive renewals, upsell, and cross-sell, Own the end-to-end relationship with a book of enterprise employer accounts, Build trust fast with executives, position Handshake's value against their real business problems, Synthesise customer feedback and surface insights, Work closely with Sales, Support, Marketing, Insights, and Product, Run your book autonomously. Drive renewals, upsell, and cross-sell. Own the end-to-end relationship with a boo”
What You'll Achieve.
accountable for commercial outcomes, not just relationship health; keeping accounts healthy and growing; work you do in EMEA will directly shape how Handshake's employer experience scales internationally; NRR is at or above benchmark; surfaced expansion deals; customers are referenceable; treat you as a strategic partner, not a vendor contact; actively helping define how the EMEA team operates as Handshake brings its global product to life
Industry & Context.
What They're Looking For.
Must Have
Background in early talent, campus recruiting, or HR/recruiting tech, 4+ years in Customer Success or Account Management, managing enterprise accounts, Proven track record owning renewals and commercial outcomes – upsell, expansion, churn prevention, Confident communicating with and influencing senior stakeholders and executives, Data-literate – you pull insight from numbers and use it to drive decisions and customer conversations, Communicator, written and verbal, Highly organised – you can hold a large, complex book and know where every account stands at all times, You operate independently and take initiative without waiting to be managed, You've built process, not just followed it, and you move fast
What You'll Do.
Own the end-to-end relationship with a book of enterprise employer accounts
Build trust fast with executives and become their go-to partner on early talent strategy
Get deep on each account so you can position Handshake's value against their real business problems
Use data to tell compelling stories
to customers and internally
Synthesise customer feedback and surface insights that shape how we build and go to market
Work closely with Sales
and Product to deliver for your customers
Run your book autonomously
How You'll Work.
Team & Collaboration
Work closely with Sales, Support, Marketing, Insights, and Product to deliver for your customers
Communication Scope
Confident communicating with and influencing senior stakeholders and executives; communicator, written and verbal
Applying for this Enterprise Account Manager, EMEA role?
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What do employees actually say about Handshake?
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