SpaceX
Aerospace
EnterpriseAccountManager(Aviation)
“Enterprise Account Manager (Aviation) at SpaceX. Skills: Account management, Sales, Customer relationships, Revenue growth. Serve as primary point of contact for assigned. Resolve customer issues”
What You'll Achieve.
Realize forecasted revenue on or ahead of schedule; Achieve high levels of performance; Improve internal systems; Improve external systems; Improve process interfaces
Industry & Context.
Troubleshooting; Root cause analysis
Available to work extended hours, Available to work weekends, Willing to travel up to 40%
What They're Looking For.
Must Have
6+ years account management or sales, 6+ years working with customers, Bachelor's degree OR high school diploma/equivalency certificate and 6+ years of professional of account management or sales experience
Nice to Have
Experience with FAA, EASA, or other aerospace regulatory bodies, Experience managing multiple complex projects, Experience building long-term customer relationships, Ability to synthesize multiple unique requirements, Track record of demonstrating sound business judgment, Ability to manage execution of significant or complex contracts
What You'll Do.
Serve as primary point of contact for assigned
Resolve customer issues
Negotiate customer requirements
Coordinate technical and contractual changes
Maintain positive customer relationships
Identify readiness levels
Communicate requirements
Realize forecasted revenue
Guide customers in achieving high performance
Monitor Starlink system performance
Investigate performance issues
Develop corrective actions
Implement corrective actions
Maintain a positive attitude in crisis
Help implement airline entry into service plans
Help implement airline growth plans
Provide training on operations
Provide training on sales
Provide training on installations
Provide training on maintenance
Provide training on reporting
Provide training on reliability
Identify system enhancements
Design system enhancements
Lead implementation of system enhancements
Identify process automations
Design process automations
Lead implementation of process automations
Represent Starlink throughout assigned region
Travel to partners' offices
Travel to regional conferences
Support proposal development
Develop proposal to align new efforts
Ensure contract requirements are executable
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams
Communication Scope
Executive presentations; Professional presentations
Process & Methodology
Program management, Account management
Applying for this Enterprise Account Manager (Aviation) role?
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