EnterpriseAccountManager

ENTERPRISE ACCOUNT MANAGER LONDON / EDINBURGH WORDSMITH Wordsmith is building the legal operations platform for in-house teams, and we are growing fast. We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems. Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens. We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with. More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI. THE ROLE Our Enterprise customers need a fundamentally different motion from the rest of our book. Two things have to happen simultaneously from the moment they sign: deep organizational embedding and commercial expansion. This role exists to hold both of those motions in a single owner. This isn't a traditional, passive customer success role—it is a sophisticated, highly commercial post-sale seat. You will work directly alongside the Account Management Lead to build the Enterprise function (the playbook, the pod model, and the operating cadence) while personally owning and expanding a portfolio of our largest, most complex customers. Your success will be measured on Net Revenue Retention (NRR) and book growth. You must treat onboarding as the highest-signal moment to map stakeholders, uncover adjacent teams, and structure expansion plays from day one. WHAT YOU'LL DO Commercial Expansion & Relationship Management - Own the Enterprise Lifecycle: Manage the