Trustpilot
SaaS
EnterpriseAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Enterprise Account Manager at Trustpilot. Skills: Enterprise Account Management, Net Revenue Retention (NRR) growth, MEDDICC, Commercial Strategy, ROI demonstration. Manage Trustpilot’s most complex, multi-stakeholder Enterprise accounts. Increase high-velocity Net Revenue Retention (NRR) through the identification of white space and the execution of a disciplined, methodology-driven commercial strategy”
What You'll Achieve.
Increasing high-velocity Net Revenue Retention (NRR); Ensure forecast accuracy and deal integrity; Increasing Stickiness; Driving case studies and references
Industry & Context.
Analytical Rigor; Data-driven mindset
What They're Looking For.
Must Have
Extensive experience managing high-touch SaaS accounts, Consistently delivering multi-year NRR growth, Expert-level proficiency in MEDDICC or similar enterprise sales frameworks (e. g. , Miller Heiman, BANT, Challenger), Demonstrated negotiation skills, Ability to navigate complex legal and procurement landscapes, Solid understanding of the digital advertising, search marketing, and MarTech ecosystem, A data-driven mindset capable of translating complex data sets into a compelling value narrative for executive audiences
What You'll Do.
Manage Trustpilot’s most complex
multi-stakeholder Enterprise accounts
Increase high-velocity Net Revenue Retention (NRR) through the identification of white space and the execution of a disciplined
methodology-driven commercial strategy
Prove measurable ROI that transcends the TrustScore
Conduct deep-dive discovery to map untapped opportunities across global divisions
and marketing stacks to drive sustained NRR growth
Apply the MEDDICC framework to every renewal and expansion opportunity to ensure forecast accuracy and deal integrity
high-contract-value (ACV) renewals by mitigating risk early and aligning Trustpilot’s roadmap with the customer’s long-term digital strategy
Build a "web of influence" by multi-threading across diverse departments (C-Suite
and Legal) to ensure Trustpilot is indispensable at every level of the organisation
Identify and coach internal Champions to navigate internal bureaucracy and secure buy-in from the Economic Buyer
Facilitate Executive Business Reviews (EBRs) that move beyond tactical metrics to address board-level priorities
Integrate Trustpilot deeply into the customer’s tech stack and culture
transforming the partnership from a tool into a business-critical asset
Convert successful ROI stories into formal advocacy
driving case studies and references that inform Trustpilot's broader market strategy
How You'll Work.
Team & Collaboration
Multi-threading across diverse departments (C-Suite, Marketing, Digital, Product, and Legal); Collaborative sales teams
Communication Scope
Translating complex data sets into a compelling value narrative for executive audiences; Facilitate Executive Business Reviews (EBRs)
Full Job Description
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an Enterprise Account Manager, you'll manage Trustpilot’s most complex, multi-stakeholder Enterprise accounts. You are a strategic architect responsible for increasing high-velocity Net Revenue Retention (NRR) through the identification of white space and the execution of a disciplined, methodology-driven commercial strategy. You don't just manage renewals; you drive advocacy by proving measurable ROI that transcends the TrustScore. What you’ll be doing: Whitespace Identification: Conduct deep-dive discovery to map untapped opportunities across global divisions, product lines, and marketing stacks to drive sustained NRR growth. MEDDICC Discipline: Apply the MEDDICC framework (Metrics, Economic Buyer, Decision Criteria, Decision Process, Identify Pain, Champion, Competition) to every renewal and expansion opportunity to ensure forecast accuracy and deal integrity. Complex Renewals: Lead multi-year, high-contract-value (ACV) renewals by mitigating risk early and aligning Trustpilot’s roadmap with the customer’s long-term digital strategy. Organisational Mapping: Build a "web of influence" by multi-threading across diverse departments (C-Suite, Marketing, Digital, Product, and Legal) to ensure Trustpilot is indispensable at every level of the organisation. Champion Development: Identify and coach internal Champions to navigate internal bureaucracy and secure buy-in from the Economic Buyer. Strategic Alignment: Facilitate Executive Business Reviews (EBRs) that move beyond tactical metrics to address board-level priorities. Increasing Stickiness: Integrate Trustpilot deeply into the customer’s tech stack and culture, transforming the partner
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