Block
Financial Services
EnterpriseAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Enterprise Account Manager at Block. Skills: Account management, Sales, Revenue generation, Client retention. Own and maintain relationships across a portfolio of. Drive account expansion, retention, and satisfaction”
What You'll Achieve.
Drive account expansion; Drive account retention; Drive account satisfaction; Drive measurable business results; Ensure mutual wins; Ensure long-term success
Industry & Context.
Problem-solver
Visit customers in-person
What They're Looking For.
Must Have
5+ years of experience in account management or sales, Proven success growing and retaining a book of business at the enterprise level, Consistent over-performance on key metrics and revenue targets, Discovery and consultative selling skills, Technical solutioning skills, Requirements gathering, Translating customer needs into scalable solutions, Demonstrated success retaining and expanding strategic accounts, Experience negotiating contracts and pricing with senior stakeholders, Exceptional written and verbal communication skills, Creative, strategic problem-solver, Growth mindset, Empathetic collaborator, Positive team player
Nice to Have
Experience in the services industry
What You'll Do.
Own and maintain relationships across a portfolio of
Drive account expansion
Consult with business owners and executives
Uncover opportunities across payments
Design and implement customized solutions
Drive measurable business results
Act as the voice of the customer
Advocate for enterprise services seller needs with Product
Collaborate cross-functionally with Account Executives
Visit customers in-person where appropriate for negotiations
Visit customers in-person for churn prevention
Negotiate and manage contracts and pricing
Ensure mutual wins and long-term success
Deliver white-glove support
Resolve critical issues
Proactively drive engagement
How You'll Work.
Team & Collaboration
Cross-functionally with Account Executives; Cross-functionally with Product Managers; Cross-functionally with Solution Engineers; With Product teams; With Engineering teams; With Operations teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Enterprise accounts within our Services vertical. This team partners with some of Square's largest services-vertical sellers — diverse businesses spanning sports & entertainment, health & beauty, home services, and professional services. In this role, you'll serve as a trusted advisor to services executives and operators, helping them evaluate their tech stack and scale using Square's ecosystem. You Will Own and maintain relationships across a portfolio of ~50 enterprise services sellers, driving account expansion, retention, and satisfaction Consult with business owners and executives t
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