Absorb Software
SaaS
EnterpriseAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Enterprise Account Manager at Absorb Software. Skills: upsell/cross sell, pipeline management. The Enterprise Account Manager will build relationships with key decision-makers in strategic accounts, developing account plans to drive upsell and cross-sell opportunities. This role involves working with internal teams to execute expansion plans, managing the sales pipeline, and demonstrating Absorb LMS functionality to align with customer objectives. Additionally, the manager will collaborate with ”
What You'll Achieve.
The primary objective is to drive significant expansion within Absorb's most strategic customers by identifying and closing upsell/cross-sell opportunities. The role aims to empower organizations to be at the cutting edge of learning and achieve their boldest goals.
Industry & Context.
churn mitigation
Successful candidates must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Accommodation during the recruitment process can be requested.
What They're Looking For.
Must Have
A background in technology sales and client management with a minimum of 6 years of experience is required. The candidate must be able to become a trusted advisor to senior leaders, possess strong business communication skills (written and verbal), and have experience working with a global client base. Ability to travel for business when required and be an internal team player are also necessary.
Nice to Have
A post-secondary degree, specifically a business undergraduate degree or an MBA, is preferred.
What You'll Do.
The Enterprise Account Manager will build relationships with key decision-makers in strategic accounts, developing account plans to drive upsell and cross-sell opportunities.
This role involves working with internal teams to execute expansion plans, managing the sales pipeline, and demonstrating Absorb LMS functionality to align with customer objectives.
Additionally, the manager will collaborate with customer success to mitigate churn and monitor market activities.
How You'll Work.
Team & Collaboration
The role requires collaboration with internal resources such as Leadership, Solutions Engineers, Account Development reps, support teams, and technology teams to develop and execute expansion plans and ensure customer success. The Enterprise Account Manager will also work with existing Customer Success resources.
Communication Scope
written communication; verbal communication
Full Job Description
“At Absorb, we cultivate a culture of curiosity and continuous growth, both for ourselves and for our customers. We’re passionate about unlocking potential, challenging the status quo, and building solutions that empower our clients to achieve their boldest goals. Here, every day is an opportunity to innovate, learn, and make a meaningful impact. If you’re an Enterprise Account Manager eager to make a real difference and empower organizations to be at the cutting edge of learning, this is your opportunity to build something truly special." - James Levine, VP, Strategic Account Management The Enterprise Account Manager is a critical role at Absorb. We’re looking for someone who has demonstrated experience working with large, complex organizations having built strategic account plans and has gone on to successfully close meaningful land and expand opportunities with those accounts. Your past experiences, advice, and your sales acumen will have a direct impact on Absorb’s mission. We’re looking for someone to step into the role with deep experience who can build relationships quickly and identify where opportunities exist in our current customer base. From there, you’ll need to communicate internally what you need to help you execute on those plans to see significant expansion within our most strategic customers. This role will be supported by all levels and sectors of Absorb. You’ll be able to interface with teams and executives across all business units at Absorb to help you, and our customers, succeed. If this sounds familiar and exciting to you, then we’re thrilled to have you join Absorb and make a big impact! Absorb Culture - Absorb LMS https://absorb.wistia.com/medias/jnzm4j4exh?wvideo=jnzm4j4exh What you’ll do: - Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts - Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities - Work with internal resources (Leade
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