Elation Health
Healthcare SaaS
EnterpriseAccountManagementLeader
“Enterprise Account Management Leader at Elation Health. Skills: Enterprise Account Management, Team Leadership, Revenue Growth, Strategic Account Management. Own net revenue retention and expansion. Build and execute expansion strategies”
What You'll Achieve.
Drive growth and deepen partnerships; Own net revenue retention and expansion; Build scalable playbooks; Retain and grow top talent; Lead with business outcomes; Influence product roadmap, packaging, and go-to-market decisions; Get ahead of risk
Industry & Context.
Comfortable operating in ambiguous environments where you often need to define the problem before solving it
What They're Looking For.
Must Have
8+ years in enterprise account management or customer success in a SaaS environment, 3+ years leading and developing high-performing account management or CS teams, Experience leading large, complex client engagements with accountability for scope, budget, timelines, and stakeholder satisfaction, Comfortable operating in ambiguous environments
Nice to Have
Healthcare SaaS experience strongly preferred, Big 4 or top-tier consulting background a plus, Exposure to AI tools in a commercial or operational context
What You'll Do.
Own net revenue retention and expansion
Build and execute expansion strategies
Lead commercial negotiations
Maintain expansion pipeline
Conduct structured 1:1s
Build scalable playbooks
Create AI-powered operating system
Build measurement frameworks
Create clear career paths
Personally manage strategic enterprise accounts
Understand customer businesses deeply
Drive account strategy
Model desired behaviors
Serve as voice of enterprise customer
Develop account governance structures
Bring structured discovery frameworks
Set standard for documentation
Build and deliver regular reporting
Refine account health dashboards
How You'll Work.
Team & Collaboration
Partnering with Sales where needed; Partner with Sales, Product, Marketing, and Executive leadership to align priorities; Surface customer insights; Ensure team has what it needs to win; Building and sustaining multi-threaded relationships across clinical leadership, operations, IT, and C-suite; Managing workstreams across cross-functional teams (internal and external); Coordinating delivery across multiple parties toward a shared outcome
Communication Scope
Executive business reviews
Process & Methodology
Manage scope, budget, timelines
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