LUX Infusion
Healthcare
EnteralCustomerServiceRepresentative
“Enteral Customer Service Representative at LUX Infusion. Skills: Customer service, Referral processing, Insurance verification. Receive new patient referrals. Review new patient referrals”
What You'll Achieve.
Ensure accurate intake; Coordinate timely care; Build patient confidence; Prevent delays in care; Strengthen trust with referral sources; Enhance patient experience
Industry & Context.
Solution-oriented approach; Problem-solving skills
Lift up to 25 pounds, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus
What They're Looking For.
Must Have
1-2 years customer service experience, Proficiency with computer systems, Data entry proficiency, Written communication skills, Verbal communication skills, Ability to multitask, Ability to adapt, Ability to make timely decisions, Solid math aptitude, Attention to detail
Nice to Have
Healthcare-related experience, Enteral therapy experience, Respiratory therapy experience, Understanding of insurance reimbursement, Understanding of HCPCS codes, Understanding of payer guidelines, Knowledge of third-party payer requirements
What You'll Do.
Receive new patient referrals
Review new patient referrals
Process new patient referrals
Gather demographic information
Verify demographic information
Gather clinical information
Verify clinical information
Gather financial information
Verify financial information
Gather physician information
Verify physician information
Gather caregiver information
Verify caregiver information
Verify insurance coverage
Verify authorizations
Verify patient financial responsibility
Communicate coverage expectations
Communicate billing expectations
Communicate delivery expectations
Provide patient support
Coordinate with clinical teams
Coordinate with pharmacy teams
Coordinate with delivery teams
Coordinate with business development
Support referral relationships
Strengthen referral relationships
Maintain accurate documentation
Maintain patient records
Follow up with referral sources
Follow up with internal partners
Contribute to quality assurance
Contribute to process improvements
How You'll Work.
Team & Collaboration
Clinical teams; Pharmacy teams; Delivery teams; Business development staff; Internal partners
Communication Scope
Explain complex information
Applying for this Enteral Customer Service Representative role?
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