LUX Infusion
Healthcare
EnteralAdmissionsCustomerServiceRepresentative
“Enteral Admissions Customer Service Representative at LUX Infusion. Skills: Admissions coordination, Intake coordination, Customer service. Serve as contact for enteral admissions. Serve as contact for intake coordination”
What You'll Achieve.
Seamless admissions process; Timely intake; Accurate intake; Timely authorizations; Accurate authorizations; Strengthen trust with referral sources; Timely care initiation; Prevent delays in care; Improve admissions efficiency; Improve patient experience
Industry & Context.
Solution-oriented approach
Lift up to 25 pounds, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus
What They're Looking For.
Must Have
1-2 years customer service experience, 1-2 years intake experience, 1-2 years admissions experience, Proficient computer skills, Proficient data-entry skills, Attention to detail, Math aptitude, Active listening skills, Effective communication skills, Multitasking ability, Timely decision-making ability
Nice to Have
Healthcare admissions experience, Healthcare intake experience, Patient access experience, Enteral experience a plus, Respiratory experience a plus, Insurance verification knowledge, Authorization knowledge, HCPCS codes knowledge, Payer guidelines knowledge, Third-party payer knowledge, Documentation standards knowledge
What You'll Do.
Serve as contact for enteral admissions
Serve as contact for intake coordination
Receive new patient referrals
Review new patient referrals
Process new patient referrals
Manage admissions workflow
Collect intake documentation
Collect order readiness documentation
Collect patient demographic information
Collect clinical information
Collect insurance information
Collect physician information
Collect caregiver information
Verify insurance benefits
Verify authorizations
Determine patient financial responsibility
Communicate admissions process to patients
Communicate next steps to patients
Communicate billing to patients
Communicate delivery expectations to patients
Communicate admissions process to families
Communicate next steps to families
Communicate billing to families
Communicate delivery expectations to families
Communicate admissions process to caregivers
Communicate next steps to caregivers
Communicate billing to caregivers
Communicate delivery expectations to caregivers
Partner with referral sources
Obtain compliant documentation
Coordinate with clinical teams
Coordinate with pharmacy teams
Coordinate with delivery teams
Coordinate with intake teams
Track pending admissions
Track pending authorizations
Track missing information
Maintain patient records
Maintain admission status
Ensure HIPAA compliance
Ensure regulatory compliance
Support quality assurance
Improve admissions efficiency
Improve patient experience
How You'll Work.
Team & Collaboration
Clinical teams; Pharmacy teams; Delivery teams; Intake teams; Referral sources
Communication Scope
Clear written communication; Clear verbal communication
Applying for this Enteral Admissions Customer Service Representative role?
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- Create a Greenhouse profile before applying — it saves time across multiple applications.
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
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