Nelnet
EnrollmentProcessRepresentativeII
Neural analysis suggests this role is
optimal for Entry candidates.
“Enrollment Process Representative II at Nelnet. Skills: Customer Service, Data Validation, Process Improvement. Commit to PBO and ETDBW philosophy. Contribute to Continuous Process Improvement”
Industry & Context.
Problem Solving
Favorable clearance required, Must reside in the United States, Must be a United States citizen, Must not be delinquent or in default with any federal debt, Final suitability determination is the sole discretion of the Department of Education
What They're Looking For.
Must Have
Reside within 60 miles of either Lincoln, NE, Madison, WI or Brownsville, TX, Work from home position, Obtaining and maintaining a favorable clearance, Reside in the United States, United States citizen, Collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information, Not delinquent or in default with any federal debt, High school degree or equivalent required
Nice to Have
1 - 2 years customer service experience and/or general work experience preferred, Knowledge of Loan Servicing and/or Originations systems preferred
What You'll Do.
Commit to PBO and ETDBW philosophy
Contribute to Continuous Process Improvement
Ensure integrity of data and information
Validate and update information in systems
Review prior lender service and payment histories
Stay updated on company communication
Attend team meetings and trainings
Complete corporate trainings and meetings
Work required overtime as needed
How You'll Work.
Communication Scope
Oral communications; Written communications
Full Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities. **To be considered for this role, you must reside within 60 miles of either Lincoln, NE, Madison, WI or Brownsville, TX.** **This is a work from home position.** **Pay for this role: $16.50/hour** **JOB RESPONSIBILITIES:** 1\. Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy. 2\. Contribute to Continuous Process Improvement. 3\. Ensure integrity of data and information. 4\. Validate and update information in the Loan Servicing systems. 5\. Review prior lender service and payment histories. 6\. Staying updated on company and department communication, emails and procedures. 7\. Attending team meetings and required trainings. 8\. Completing corporate trainings and quarterly meeting with leadership 9\. Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved) 10\. Working required overtime as needed. **Additional Requirements:** · Employment and continued employment are contingent having obtaining and maintaining a favorable clearance · Must reside in the United States and be a United States citizen · This process involves collecting and providing 7 years of pre
Applying for this Enrollment Process Representative II role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Nelnet?
Real rants from real employees. Read before you apply.