Bicycle Health
Healthcare
EnrollmentCoordinator
Neural analysis suggests this role is
optimal for Entry candidates.
“Enrollment Coordinator at Bicycle Health. Serve as first point of contact. Outreach and engage potential patients”
Industry & Context.
Consistent access to a private work environment with high speed internet, Professionally appropriate surroundings for frequent video conferencing, Workstation setup conducive to remote work needs
What They're Looking For.
Must Have
1-2 years administrative experience interacting with patients in a fast-paced healthcare environment, Previous experience working in a call center, Experience in insurance verification, Ability to quickly adapt to a demanding, evolving, and fast-paced environment, Ability to work on assigned holidays
Nice to Have
Experience using EHRs and CRMs, Previous experience working with individuals experiencing substance use dependency, Bilingual English/Spanish
What You'll Do.
Serve as first point of contact
Outreach and engage potential patients
Provide overview of treatment model
Maintain clear communication
Conduct phone intakes
Verify insurance coverage
Coordinate with care team
Provide community resource referrals
Participate in program development
How You'll Work.
Communication Scope
Compassion; Effective communication; Clear communication; Positive rapport
Full Job Description
The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Enrollment Coordinator plays an instrumental role in displaying compassion and communicating effectively with individuals currently experiencing opioid dependence. Enrollment Coordinators guide and support incoming patients through the enrollment process and help initiate a connection with a Bicycle Health provider to receive telemedicine-based treatment. Target Pay Range: $22.50/hourly - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays Paid parental leave 100% Employer Paid Medical, Dental, and Vision Insurance Employer Paid STD & LTD 401k $50 monthly Remote Work Stipend Schedule: Wednesday - Friday - 12pm-8:30pm EST, Saturday & Sunday 11am-7:30pm EST What you'll do: Serve as a first point of contact for individuals interested in reducing opioid use through MAT. Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT. Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services. Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry. Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services. Verify insurance cover
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