ENROperationsEngineer

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** To provide high quality technical and operational support for customer infrastructure and subscriber technologies / systems supplied by Motorola Solutions, and to provide technical excellence and leadership to other members of the project & operations engineering and Support Services group ensuring Total Customer Satisfaction and compliance to contractual Key Performance Indicators. ## Job Description Job Description * Primarily responsibility for the overall technical operation and maintenance of systems and subsystems of the Dimetra and Motorola Astro P25 and MOTOTRBO systems across Australia, New Zealand and New Caledonia. * Ongoing high end technical, engineering and upgrade support for main systems and subsystems used on the Dimetra and Astro P25 and MOTOTRBO systems including Central and Remote Sites, Microwave /MUX Distribution System, Console Dispatch System, Voice/Telephony Logging Systems associated LAN/WANs, external interfaces and Network Management Systems. * Act as a technical escalation point for Network Operations Control Centre (NOCC) staff and Field Engineers requiring technical assistance. * Provide technical user support and customer service. Be available (via phone and physically) to NOCC CSOs and CSTs and/or users requiring technical assistance. * Participate in regular on call roster for afterhours call out from the NOCC to resolve urgent system problems. * Support after-hours planned maintenance and system upgra