Pacific Health Group
Healthcare
EnhancedCareManagementLeadCareCoordinator
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“Enhanced Care Management Lead Care Coordinator at Pacific Health Group. Skills: Care Coordination, Case Management, Member Engagement, Community Resource Navigation. Manage a caseload of approximately 60–70 members. Conduct 3–5 in-person visits per day”
What You'll Achieve.
Consistent member engagement and visit completion; Timely and accurate documentation; Effective care coordination and follow-through; Ability to manage caseload independently; Positive collaboration with internal and external partners
Industry & Context.
Resourceful; Proactive; Solution-oriented
Must reside in hiring county, Must have a reliable personal vehicle for daily work use, Successful completion of background check (including MVR), Must be able to travel up to 60-70% within the county, Must successfully complete a Testlify skills assessment, Must have a reliable working laptop for the first 21 days of employment, Must have internet speed of - 300+ mbps download and 25+mbps upload
What They're Looking For.
Must Have
Valid California Driver’s License, Active auto insurance meeting CA requirements, Reliable personal vehicle for daily work use, Must be able to travel up to 60-70% within the county, Must successfully complete a Testlify skills assessment, Must have a reliable working laptop for the first 21 days of employment, Must have effective Time Management skills, Must have internet speed of - 300+ mbps download and 25+mbps upload, Proficient in technology, including documentation systems, case management platforms, and communication tools
Nice to Have
3–5 years in case management, social services, or healthcare, Medi-Cal, CalAIM, or Enhanced Care Management experience, Working experience of healthcare systems and community resources
What You'll Do.
Manage a caseload of approximately 60–70 members
Conduct 3–5 in-person visits per day
Spend 60–70% of your time in the field
Travel locally within hiring county
Coordinate care across medical
and community services
Document in real-time or by end of day
Develop and manage individualized care plans
Coordinate appointments
Support transitions of care
Build trust through consistent
Advocate for timely access to care
Support members navigating housing
and behavioral health needs
Represent Pacific Health Group in the community
Build and maintain relationships with community-based organizations
Identify opportunities to expand community presence
Connect members to local programs and services
Identify gaps in resources and escalate
Complete timely and accurate documentation
Maintain compliance with program requirements
How You'll Work.
Team & Collaboration
Partner with internal teams, providers, and community stakeholders; Participate in case conferences and care coordination meetings; Positive collaboration with internal and external partners
Communication Scope
Excellent communication; Effectively communicate both written and verbally; Ability to effectively communicate with internal and external stakeholders
Full Job Description
**Schedule:** Monday – Friday | 8:30 AM – 5:00 PM **Compensation:** $29.00 – $32.00 per hour (based on experience) **FLSA:** Non-Exempt **Location:** Hybrid (Field-Based in Hiring County) This position is an individual contributor, not a People Manager **About Pacific Health Group** At Pacific Health Group, we’re more than just a healthcare organization—we’re a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community-based services that truly meet each individual’s needs. As a Lead Care Coordinator, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. **Why This Role Matters - Holistic Impact and Compassionate Care** * You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively. * By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy. **Minimum Qualifications** * **Residency:** Must reside in hiring county * **Experience:** 3–5 years in case management, social services, or healthcare (preferred) * **Experience with:** Medi-Cal, CalAIM, or Enhanced Care Management (preferred) * Working experience of healthcare systems and community resources is a plus * Excellent communication, organization, and time management skills * Proficiency with documentation systems and technology * Ability to effectively communicate both written and verbally **Requirements** ### **Requirements:** * Valid California Driver’s License and active auto insurance meeting CA requirements * Reliable personal vehicle for daily work use * Successful completion of background check (including MVR) * Must be
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