bet365
Sports & Fitness
Englishcustomeraccountadvisor-Programadediscapacidad
Neural analysis suggests this role is
optimal for not-applicable candidates.
“English customer account advisor - Programa de discapacidad at bet365. Provide support through chat. Provide support through email”
What You'll Achieve.
Ensuring a positive experience
Industry & Context.
Problem-solving capabilities
What They're Looking For.
Must Have
C1 English level
What You'll Do.
Provide support through chat
Provide support through email
Provide support through phone calls
Investigate customer inquiries
Coordinate with various departments
Escalate within Customer Service team
Address customer requests
Address customer complaints
Conduct internal tasks
Improve customer perception
Demonstrate understanding of policies
Demonstrate understanding of procedures
Demonstrate understanding of licensing requirements
Advocate for responsible gaming
How You'll Work.
Team & Collaboration
Individual and team collaboration; Coordinating with various departments
Communication Scope
Verbal communication; Written communication
Full Job Description
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide. We are excited to invite applications for the role of Customer Account Advisor with a C1 English level. This is a fantastic career opportunity that offers you the chance to thrive and grow within the vibrant world of customer support services. Based in our Bogota office, you will play a crucial role in delivering exceptional support to our US customers. Your flexibility will be key, as you will be engaging with customers during peak times across the exhilarating sporting calendar, including evenings, some weekends, and holidays. You will provide support through three channels: chat, email, and phone calls, ensuring our customers receive top-notch assistance tailored to their needs. Moreover, this role offers a unique opportunity to deepen your understanding of the American customer market, equipping you with valuable insights that will enhance your professional journey. ## Qualifications * Strong individual and team collaboration skills. * Exceptional verbal and written communicatio
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