bet365

Sports & Fitness

EnglishcustomeraccountadvisorProgramadediscapacidad

$31000–42000k ~AI est. Bogotá, Bogota D. C., Colombia FULL TIME
The Brief

“English customer account advisor - Programa de discapacidad at bet365. Skills: Customer support, Customer service. Deliver exceptional support. Engage with customers”

What You'll Achieve.

Ensuring a positive experience

Industry & Context.

Sports & Fitness
Problems you'll solve

Innovative problem-solving capabilities

Eligibility Requirements

Engaging during peak times, Engaging evenings, Engaging weekends, Engaging holidays

What They're Looking For.

Must Have

C1 English level

Nice to Have

Individual and team collaboration skills, Exceptional verbal and written communication abilities, Keen listening skills, Passion for delivering outstanding customer service, Eagerness to expand personal knowledge and skills, Meticulous attention to detail, Proficiency in multitasking, Innovative problem-solving capabilities, Efficient typing, literacy, and numeracy skills, Maintain compliance with licensing requirements

What You'll Do.

Deliver exceptional support

Engage with customers

Provide support through chat

Provide support through email

Provide support through phone calls

Ensure customers receive assistance

Investigate customer inquiries

Coordinate with departments

Escalate within Customer Service team

Address customer requests

Address customer complaints

Conduct internal tasks

Improve customer perception

Demonstrate understanding of policies

Demonstrate understanding of procedures

Demonstrate understanding of licensing requirements

Advocate for responsible gaming

How You'll Work.

Team & Collaboration

Individual and team collaboration; Coordinating with departments; Escalating within team

Communication Scope

Verbal communication; Written communication

Free ATS check

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