Hewlett Packard Enterprise
edge-to-cloud
EngineeringResolutionTeamModularStorage
“Engineering Resolution Team - Modular Storage at Hewlett Packard Enterprise. Skills: storage systems, SAN technologies, troubleshooting, scripting. Act as highest-level engineering escalation point. Technical diagnosis and resolution for complex incidents”
What You'll Achieve.
reduce time-to-resolution for recurring issues; ensure timely release and field deployment; turn insights into outcomes
Industry & Context.
technical diagnosis; resolution for complex, high-impact incidents; deep triage; log analysis; diagnostics; firmware and software analysis; SAN tracing; packet captures; hardware fault isolation; root-cause analysis; debug; troubleshooting best practices
Participate in on-call rotations for urgent incident response, Willingness to participate in 24x7 on-call rotation, Role involves urgent incident response, may require off-hours work during outages
What They're Looking For.
Must Have
5+ years of hands-on experience supporting storage systems, 2–3 years focused on HPE MSA arrays or equivalent midrange SAN arrays, knowledge of SAN technologies and protocols: iSCSI, Fibre Channel, zoning, LUN mapping, multipathing, Solid understanding of storage concepts: RAID, caching, snapshots, replication, thin provisioning, performance tuning, Experience with storage diagnostics and tools (logs, event traces, packet capture analysis, vendor diagnostic utilities), Proficiency with Linux and Windows server environments and basic OS-level troubleshooting (logs, network connectivity, multipath), Scripting skills (Python, Bash, or PowerShell) for automation and log parsing, Excellent verbal and written communication, Ability to work under pressure, prioritize multiple high-urgency tasks, and lead cross-functional coordination, Willingness to participate in 24x7 on-call rotation
Nice to Have
Familiarity with firmware development lifecycle, change control, and QA validation processes, Prior experience in customer support providing deep technical troubleshooting, Degree in Computer Science, Electrical Engineering, or related technical field (or equivalent experience)
What You'll Do.
Act as highest-level engineering escalation point
Technical diagnosis and resolution for complex incidents
Triage and remediate production outages
Drive root-cause analysis
Create clear technical reports
Maintain and update runbooks
Participate in on-call rotations
Collaborate with product engineering
Provide technical mentoring
Support remote collaboration
Create technical documentation
How You'll Work.
Team & Collaboration
Work directly with HPE Services, field engineers, product engineering, and support teams; Collaborate with product engineering; Provide technical mentoring and guidance to support and field service engineers; Support remote collaboration with customer sites; Team-oriented environment requiring close collaboration with services, support, product engineering, and QA
Communication Scope
Excellent verbal and written communication; communicate status to technical and non-technical stakeholders; create clear technical reports; create technical documentation
Process & Methodology
prioritize multiple high-urgency tasks, lead cross-functional coordination, action plans, timelines for resolution
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