Ameren Illinois
Utilities
EngineeringRepresentativeStep1
Neural analysis suggests this role is
optimal for Entry candidates.
“Engineering Representative Step 1 at Ameren Illinois. Skills: Engineering Representative Training Program, customer service, design. Complete the Engineering Representative Training Program. Handle incoming and outgoing customer calls and email correspondence to gather details for customer-requested projects”
What You'll Achieve.
confidently advise customers on proper electric, gas, and lighting policies; ensuring adequate electric, natural gas, and lighting service is provided; meet company standards
Industry & Context.
What They're Looking For.
Must Have
High school diploma or equivalent required, Successful completion of high school algebra or above with a grade of "C" or above required, Satisfactory completion of courses with a grade C or better in D. C. and A. C. electricity or the equivalent from an accredited university, college or junior college required, Complete the Engineering Representative Training Program
Nice to Have
1 year experience working with electricity may be considered in lieu of D. C. & A. C. course
What You'll Do.
Complete the Engineering Representative Training Program
Handle incoming and outgoing customer calls and email correspondence to gather details for customer-requested projects
Use training and company computer systems to initiate
and complete standard design customer requests
ensuring adequate electric
and lighting service is provided
Assist with the initiation of non-standard customer projects by asking appropriate questions and entering clear
concise notes to support other departments in meeting with customers and completing the engineering and design work
Participate in quality monitoring and coaching sessions to ensure all customer interactions (calls and emails) meet company standards
How You'll Work.
Team & Collaboration
Maintain positive and productive relationships with colleagues across departments; Support team members as needed by assisting with departmental workload
Communication Scope
Handle incoming and outgoing customer calls and email correspondence; entering clear, concise notes
Full Job Description
**_About Ameren Illinois_** Ameren Illinois provides electric transmission and distribution service and natural gas distribution service. Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in central and southern Illinois. We deliver safe, reliable energy to more than 1,200 communities. Ameren Illinois is looking for an Engineering Representative Step 1 who will be responsible for the following: Position Description * Complete the Engineering Representative Training Program, which includes three gas and electric classroom modules. The employee must successfully pass weekly tests and two final exams with a minimum average score of 70%. Upon completion, the employee should be able to confidently advise customers on proper electric, gas, and lighting policies. * Handle incoming and outgoing customer calls and email correspondence to gather details for customer-requested projects. * Use training and company computer systems to initiate, engineer, and complete _standard design_ customer requests, ensuring adequate electric, natural gas, and lighting service is provided. * Assist with the initiation of non-standard customer projects by asking appropriate questions and entering clear, concise notes to support other departments in meeting with customers and completing the engineering and design work. * Participate in quality monitoring and coaching sessions to ensure all customer interactions (calls and emails) meet company standards. * Maintain positive and productive relationships with customers and colleagues across departments, with a primary focus on customer satisfaction. * Support team members as needed by assisting with departmental workload. * Help train new employees on job responsibilities and computer systems. Position Requirements * High school diploma or equivalent required. * Successful completion of high school algebra or above with a grade of "C" or above required. * Satisfactory completion of courses with a grade C
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