Amazon Data Services, Inc.
Technology
EngineeringOperationTechnician,DCCCommunities
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Engineering Operation Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting, Linux/Unix, Windows Server. Perform daily data center operations. Troubleshoot hardware issues”
What You'll Achieve.
Maintain system uptime; Ensure system reliability; Resolve technical issues promptly; Provide excellent customer service
Industry & Context.
Hardware troubleshooting; Network troubleshooting; Complex issue resolution; Root cause analysis
On-call rotation, Flexible hours, Holidays, Weekends, Shifts
What They're Looking For.
Must Have
5+ years of experience in operations, Experience with data center operations, Experience with hardware troubleshooting, Experience with network troubleshooting, Experience with Linux/Unix, Experience with Windows Server, Experience with scripting languages, Experience with monitoring tools, Experience with troubleshooting complex issues, Experience with customer service, Experience with managing multiple priorities, Experience with working in a team environment, Experience with working under pressure, Experience with working in a fast-paced environment, Experience with working flexible hours, Experience with working on-call, Experience with working holidays, Experience with working weekends, Experience with working shifts
Nice to Have
Associate's degree in a related field, Bachelor's degree in a related field, Experience with cloud platforms, Experience with automation tools, Experience with configuration management tools, Experience with CI/CD pipelines, Experience with containerization technologies, Experience with infrastructure as code
What You'll Do.
Perform daily data center operations
Troubleshoot hardware issues
Troubleshoot network issues
Respond to system alerts
Perform system maintenance
Install and configure hardware
Install and configure software
Manage system performance
Ensure system security
Document system configurations
Document troubleshooting procedures
Provide technical support
Collaborate with engineering teams
Participate in on-call rotation
Work holidays and weekends
How You'll Work.
Team & Collaboration
Engineering teams; Cross-functional teams
Communication Scope
Customer service; Technical documentation
Full Job Description
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently. Engineering Technicians are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for
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