Grafana Labs
Open-source
EngineeringManager-Platform-Usage
Neural analysis suggests this role is
optimal for Manager candidates.
“Engineering Manager - Platform - Usage at Grafana Labs. Skills: People management, Distributed systems, Billing systems, Cloud integrations. Manage and grow a distributed team. Conduct regular 1:1s”
What You'll Achieve.
Ensuring alignment with overall company mission; Ensuring alignment with customer impact; Ensuring high-quality and timely outcomes; Aligning on outcomes; Eliminate toil
Industry & Context.
Solving complex workflow problems; Solving systems problems; Identifying risks early; Resolve ambiguity or conflicts; Move work forward in complex, systems-focused problem spaces; Stateful systems; Eventual consistency; Reconciliation loops
What They're Looking For.
Must Have
Minimum 2 years of experience managing software engineering teams, Prior experience as an Individual Contributor (IC) in a related engineering role for at least 3 years, A software engineering background, ideally including experience in backend systems (like Go), Solid understanding of distributed systems principles, including scalability, fault tolerance, consistency, and observability, Demonstrated ability to manage delivery across multiple concurrent projects, align stakeholders with competing priorities, and clearly communicate risks and timelines, Comfortable working with engineering teams who have a sense of autonomy in their decision-making, Deeply customer-focused, consistently grounding technical decisions in real-world user and business impact, Comfort with AI-assisted tooling and an expectation that you are curious and comfortable integrating AI-powered tools into a team's workflow
Nice to Have
Experience with high-volume billing systems, usage metering, and customer-facing cost management applications (like CMAB), Practical experience implementing and automating complex pricing logic, promotions, discounts, rebilling, and usage forgiveness, while ensuring auditability, Familiarity with cloud marketplace integrations (AWS, Azure, GCP) and compliance or system refactoring related to IT General Controls or Role-Based Access Control (RBAC), Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems, Experience with Kubernetes control-plane patterns, operators, reconcilers, or desired-state systems, Familiarity with observability tooling (e. g. , Grafana, Prometheus, OpenTelemetry), Experience contributing to or maintaining open source projects
What You'll Do.
Manage and grow a distributed team
Provide consistent feedback
Support individual performance
Support career development
Partner with product management
Partner with engineering leadership
Shape the Usage squad's roadmap
Shape the Usage squad's strategy
Shape the Usage squad's OKRs
Guide the team through project lifecycle
Ensure high-quality outcomes
Ensure timely outcomes
Act as a project manager
Facilitate collaboration
Ensure coordinated delivery
Foster a high-trust team culture
Foster a security-first team culture
Embrace AI-assisted development
Enhance engineering workflows
Contribute to hiring efforts
Contribute to talent acquisition
How You'll Work.
Team & Collaboration
Partner with product management; Partner with engineering leadership; Facilitate collaboration with Product; Facilitate collaboration with DealOps; Facilitate collaboration with GTM; Facilitate collaboration with Pricing and Monetization; Facilitate collaboration with Support; Collaborate with adjacent AppCore squads; Collaborate asynchronously across time zones; Collaborate across cultures; Collaborate across teams beyond immediate scope
Communication Scope
Transparent and direct communication; Advocate clearly for reports; Proactively resolve ambiguity; Proactively resolve conflicts; Communicate risks and timelines
Process & Methodology
Manage delivery across multiple concurrent projects, Align stakeholders with competing priorities, Communicate risks and timelines, Guide the team through the full project lifecycle, Act as a project manager
Full Job Description
Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Engineering Manager - Platform - Usage This is a remote position. We are considering candidates in Germany, Sweden, Spain, Ireland and the UK only. The Opportunity: Application Core Services (AppCore) is a group within Platform, in the Foundations department. Foundations produces the Internal Engineering Platform (IEP) and partners closely with our Cloud, Enterprise, and Grafana teams. Our team develops the essential systems driving Grafana's business operations. We utilize the grafana.com platform to engineer bespoke integrations and solutions that unify the diverse technical ecosystem of a modern software enterprise. The team owns important domain areas that help keep both our customer workflows and internal business processes running smoothly. AppCore is made up of multiple squads, each focused on one or more of these dom
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