EngineeringManager-PlatformEngineering

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Freshworks is looking for an exceptional, tech-forward Engineering Manager — Platform Engineering to lead, scale, and inspire a world-class team building our foundational SaaS ecosystem. This is a crucial techno-managerial role requiring a masterly balance of deep architectural authority, execution excellence, and empathetic people leadership. In this role, you will lead the engineering vision for core platform capabilities that act as the backbone of all Freshworks products globally. Your team’s charter spans high-velocity, internet-scale domains including data entity platforms, distributed entity stores, workflow-as-a-service, platform automations, unified search, knowledge bases, omnichannel communication engines, business foundations, and global data governance. If you are passionate about multi-tenant architectures, cloud-native infrastructure, and transforming talented engineers into elite technical leaders, this platform-