Otter
Technology
EngineeringManager-DataEngineering&Insights
Neural analysis suggests this role is
optimal for Manager candidates.
“Engineering Manager - Data Engineering & Insights at Otter. Skills: Data Engineering, Analytics Engineering, AI Insights, Team Leadership. Own Otter Insights End-to-End. Lead strategy for Business Manager”
What You'll Achieve.
Empower merchants with metrics; Change how businesses run
Industry & Context.
Root cause analysis; Incident management; Troubleshooting
On-call rotations
What They're Looking For.
Must Have
4+ years leading engineering teams, Experience building and scaling diverse teams, Background in data modeling, Experience delivering B2B analytics products, Experience implementing data governance frameworks, Ability to collaborate with PMs, Ability to collaborate with executive stakeholders, Own end-to-end operational health, Manage on-call rotations, Interest in establishing AI-ready data foundations, Interest in building AI-enabled insights
Nice to Have
Restaurant analytics experience, Marketplace analytics experience, Delivery analytics experience, Familiarity with Otter Business Manager
What You'll Do.
Own Otter Insights End-to-End
Lead strategy for Business Manager
Manage ingestion to serving
Drive real-time pipelines
Drive batch pipelines
Build canonical datasets
Scale the semantic layer
Ensure metrics consistency
Ensure dimension consistency
Drive data governance
Establish analytics engineering standards
Ensure standard adoption
Ship high-performance products
Deliver data-intensive applications
Build automated AI insights
Implement AI guardrails
Implement observability
Implement customer-impact triage
Set technical direction
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; PMs; Designers; Executive stakeholders
Full Job Description
Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. Role We are looking for a hands-on Engineering Manager to spearhead our evolution from traditional analytics to a next-generation intelligence platform. This is a great opportunity to lead a team managing the data behind roughly 80% of all online food orders in the US, and modernize our ecosystem by building an impeccable data foundation that moves beyond static charts into live, conversational insights. The Impact: Empower merchants with fast, trustworthy, and actionable metrics that change how they run their businesses every single day. What you’ll do Own Otter Insights End-to-End: Lead the strategy for everything inside Business Manager (pipelines and datasets to the semantic modeling layer and customer-facing embedded analytics). Manage Ingestion to Serving: Drive both real-time and batch pipelines, ensuring canonical datasets and robust APIs are built to empower other internal teams. Scale the Semantic Layer: Oversee frameworks (like Cube/SQLMesh) to ensure metrics and dimensions remain consistent across batch and real-time processing. Drive Data Governance: Establish analytics engineering standards and ensure adoption across broader product teams to maintain high data quality. Ship High-Performance Products: Deliver data-intensive, customer-facing applications including the Analytics App, Analytics Studio, automated reports, and data-sharing APIs. Deploy Safe AI Insights: Build automated AI ins
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