BEUMER Group
Intralogistics
EngineeringManager,CustomerSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Engineering Manager, Customer Support at BEUMER Group. Skills: Customer Support Engineering, Lifecycle Services, Team Leadership. Lead and develop a team. Provide coaching”
What You'll Achieve.
Ensure systems operate reliably; Ensure systems operate safely; Ensure systems operate efficiently; Deliver long-term value; Ensure high performance; Improve system performance; Extend asset life; Reduce downtime; Ensure performance; Ensure safety; Ensure compliance; Meet BEUMER quality standards; Meet customer expectations
Industry & Context.
Problem-solving; Troubleshooting; Root cause analysis; Diagnostics; Technical problem-solving
Travel domestically, Travel internationally
What They're Looking For.
Must Have
Bachelor's degree in Mechanical, Electrical, or related Enginee, 5+ years experience supporting, optimizing, and modernizing installed systems, Experience with lifecycle engineering, Experience with system upgrades, Experience with retrofits, Experience with troubleshooting, Experience with continuous improvement, Experience with mechatronic systems, Experience with mechanical systems, Experience with electrical systems, Experience with controls systems, Experience overseeing service-related engineering initiatives, Experience ensuring systems operate reliably, Experience ensuring systems operate safely, Experience ensuring systems operate efficiently, Experience delivering long-term value to customers, Technical leadership experience, Operational focus experience, Customer-centric mindset experience, Experience driving service excellence, Experience driving innovation, Experience leading and developing engineers and technicians, Experience providing coaching, Experience providing technical guidance, Experience providing training, Experience setting team goals, Experience managing budgets, Experience managing schedules, Experience managing resource allocation, Experience driving execution of engineering efforts, Experience improving system performance, Experience extending asset life, Experience reducing downtime, Experience providing technical oversight, Experience ensuring engineering solutions meet BEUMER standards, Experience ensuring engineering solutions meet customer requirements, Experience ensuring engineering solutions meet operational needs, Experience collaborating with internal engineering teams, Experience collaborating with external partners, Experience implementing technical solutions, Experience driving continuous improvement initiatives, Experience focused on system reliability, Experience focused on system maintainability, Experience focused on service efficiency, Experience leading root cause analysis, Experience implementing corrective actions, Experience implementing preventive actions, Experience identifying trends, Experience developing standardized solutions, Experience acting as a key technical interface for customers, Experience communicating solutions to customers, Experience communicating project updates to customers, Experience communicating system improvements to customers, Experience partnering with internal stakeholders, Experience aligning priorities, Experience aligning execution, Experience translating complex technical concepts, Experience overseeing design and modification of systems, Experience with mechanical updates, Experience with electrical updates, Experience with controls updates, Experience ensuring designs meet performance requirements, Experience ensuring designs comply with applicable standards, Experience overseeing testing and validation, Experience ensuring performance, Experience ensuring safety, Experience ensuring compliance, Experience supporting commissioning efforts, Experience supporting re-commissioning efforts, Experience leading resolution of complex technical issues, Experience guiding teams through diagnostics, Experience guiding teams through root cause analysis, Experience guiding teams through implementation of sustainable solutions, Experience driving innovation within lifecycle services, Experience identifying new technologies, Experience identifying digital tools, Experience identifying modernization opportunities, Experience supporting development of scalable upgrade packages, Experience supporting development of service offerings, Experience ensuring service engineering activities comply with OSHA, Experience ensuring service engineering activities comply with ISO, Experience ensuring service engineering activities comply with regulatory standards, Experience ensuring service engineering activities comply with safety standards, Experience promoting a safety culture, Experience conducting risk assessments, Experience implementing mitigation strategies, Experience ensuring engineering outputs meet BEUMER quality standards, Experience ensuring service solutions meet BEUMER quality standards, Experience ensuring engineering outputs meet customer expectations, Experience ensuring service solutions meet customer expectations, Experience overseeing quality control processes, Experience implementing corrective actions, Experience ensuring accurate documentation, Experience ensuring up-to-date documentation, Experience promoting knowledge sharing, Experience promoting standardization, Experience ensuring team members are trained, Experience fostering a culture of continuous learning, Experience fostering technical excellence, Experience staying current on evolving industry regulations, Experience ensuring team compliance with applicable requirements, Ability to manage multiple priorities, Ability to manage multiple projects, Ability to work in a fast-paced environment, Ability to work in a customer-driven environment, Decision-making skills, Problem-solving skills, Ability to drive process improvements, Ability to drive standardization, Demonstrated experience leading and managing a team, Direct people management responsibilities, Experience with coaching, Experience with performance management, Experience with team development, Excellent communication skills (verbal and written), Customer-facing interaction skills, Interpersonal skills, Leadership skills, Ability to influence across functions, High level of organization, Attention to detail, Ability to execute under pressure, Willingness to travel domestically, Ability to travel domestically, Willingness to travel internationally, Ability to travel internationally
What You'll Do.
Lead and develop a team
Provide technical guidance
Ensure team members have resources
Oversee multiple service engineering projects
Partner with Customer Support
Partner with Service Operations
Scope service solutions
Deliver service solutions
Manage resource allocation
Drive execution of engineering efforts
Improve system performance
Provide technical oversight
Ensure engineering solutions meet standards
Ensure engineering solutions meet requirements
Collaborate with internal engineering teams
Collaborate with external partners
Implement technical solutions
Drive continuous improvement initiatives
Lead root cause analysis efforts
Implement corrective actions
Implement preventive actions
Identify trends across installed base
Develop standardized solutions
Act as a key technical interface
Communicate solutions to customers
Communicate project updates
Communicate system improvements
Partner with internal stakeholders
Align priorities and execution
Translate complex technical concepts
Oversee design and modification of systems
Ensure designs meet performance requirements
Ensure designs comply with standards
Oversee testing and validation
Ensure performance and safety
Support commissioning efforts
Support re-commissioning efforts
Lead resolution of complex technical issues
Guide teams through diagnostics
Guide teams through root cause analysis
Guide teams through implementation of solutions
Drive innovation within lifecycle services
Identify new technologies
Identify digital tools
Identify modernization opportunities
Support development of upgrade packages
Support development of service offerings
Ensure compliance with OSHA
Ensure compliance with ISO
Ensure compliance with regulatory standards
Ensure compliance with safety standards
Promote a safety culture
Conduct risk assessments
Implement mitigation strategies
Ensure outputs meet quality standards
Ensure solutions meet quality standards
Oversee quality control processes
Implement corrective actions
Ensure accurate documentation
Ensure up-to-date documentation
Promote knowledge sharing
Promote standardization
Ensure team members are trained
Foster a culture of continuous learning
Foster technical excellence
Stay current on industry regulations
Ensure team compliance with requirements
How You'll Work.
Team & Collaboration
Customer Support; Service Operations; Sales; Internal engineering teams; External partners; Internal stakeholders
Communication Scope
Customer-facing communication; Technical communication; Translate technical concepts
Process & Methodology
Budget management, Schedule management, Resource allocation
Full Job Description
BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling. We offer the right solution for nearly every logistics challenge. As a family-owned company, BEUMER combines tradition with innovation. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! As Manager of Engineering within BEUMER’s Customer Support division, you will lead a multidisciplinary team of engineers and technicians responsible for supporting, optimizing, and modernizing BEUMER’s installed systems across customer sites. This role focuses on lifecycle engineering, including system upgrades, retrofits, troubleshooting, and continuous improvement of mechatronic systems (mechanical, electrical, and controls). You will oversee multiple service-related engineering initiatives, ensuring systems operate reliably, safely, and efficiently while delivering long-term value to customers. The role requires strong technical leadership, operational focus, and a customer-centric mindset to drive service excellence and innovation. Job Responsibilities: Team Leadership: • Lead and develop a team of engineers and technicians supporting customer systems and service initiatives. • Provide coaching, technical guidance, and training to ensure high performance and continuous skill development. • Set team goals aligned with Customer Support objectives, including system reliability, response time, and customer satisfaction. • Ensure team members have the tools, resources, and support needed to execute service engineering work effectively. Service Project & Lifecycle Management: • Oversee multiple service engineering projects simultaneously, including retrofits, upgrades, and modernization initiatives. • Partner with Customer Support, Service Operations, and Sales t
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