Five9
cloud contact center software
EngineeringManager,CloudPlatform
Neural analysis suggests this role is
optimal for Senior candidates.
“Engineering Manager, Cloud Platform at Five9. Skills: Cloud Platform Engineering, Infrastructure as Code, Kubernetes, Team Leadership, Distributed Systems. Build and operate an end-to-end Email-as-a-Service (EaaS) platform. Define and evolve the architecture for the email delivery platform”
Industry & Context.
incident resolution
What They're Looking For.
Must Have
8+ years of engineering experience, at least 2 years in a tech lead or engineering management role, Proven hands-on expertise in infrastructure-as-code using Terraform or OpenTofu in production at scale, command of OpenStack and/or Rancher environments, with experience deploying and operating Kubernetes workloads, Demonstrated experience designing and operating distributed backend services, preferably including messaging or notification systems, A track record of hiring and developing senior engineers, including conducting structured interviews and building team culture, Excellent written and verbal communication, with the ability to produce clear technical proposals and present to leadership, Comfort with ambiguity
Nice to Have
Prior experience building an email delivery, notification, or messaging platform from the ground up, Familiarity with email deliverability tooling, ISP feedback loops, and large-scale SMTP infrastructure, Experience establishing engineering teams in India for globally distributed organizations, Open-source contributions or prior technical writinglogging that demonstrates depth of knowledge
What You'll Do.
Build and operate an end-to-end Email-as-a-Service (EaaS) platform
Define and evolve the architecture for the email delivery platform
Set engineering standards for Terraform/OpenTofu module design
OpenStack/Rancher deployments
and Kubernetes-based workloads
Drive technology decisions around deliverability
and infrastructure automation
Lead hands-on technical contributions including code and IaC reviews
and incident resolution
and develop a high-performing senior engineering team
Foster a culture of ownership
and continuous improvement
Identify skill gaps and create structured growth plans for team members
Act as the primary escalation point for technical and delivery issues within the team
Translate product requirements into a clear technical roadmap with milestones and risk assessment
and trade-offs clearly to non-technical stakeholders
Coordinate with product managers
and security teams to align on requirements and dependencies
How You'll Work.
Team & Collaboration
cross-functional collaborator; Coordinate with product managers, backend engineers, and security teams
Communication Scope
Excellent written and verbal communication; ability to produce clear technical proposals; present to leadership; Communicate progress, blockers, and trade-offs clearly to non-technical stakeholders
Process & Methodology
Translate product requirements into a clear technical roadmap with milestones and risk assessment, sprint planning, retrospectives
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Engineering Manager, Cloud Platform About the Role We are establishing a dedicated India-based engineering team to build and operate an end-to-end Email-as-a-Service (EaaS) platform for our product. This platform will handle automated delivery of alerts, reports, and system notifications at scale. As Engineering Manager, you will simultaneously shape the technical architecture and grow the team, reporting directly to senior product and engineering leadership. This is a dual-track role: you are expected to be deeply technical while also being an effective people manager and cross-functional collaborator. You will own both the quality of the technical output and the health of the team delivering it. What You Will Own Technical Architecture Define and evolve the architecture for the email delivery platform, covering IaC design, service topology, reliability patterns, and scalability strategy. Set engineering standards for Terraform/OpenTofu module design, OpenStack/Rancher deployments, and Kubernetes-based workloads. Drive technology decisions around deliverability, observability, and infrastructure automation with documented ADRs. Lead hands-on technical contributions including code and IaC reviews, design reviews, and incident resolution. Team Leadership Hire, onboard, and develop a high-performing senior engineering team based in India. Run sprint planning, retrospectives, and 1:1s. Foster a culture of ownership, technical excellence, and continuous improvement. Identify skill gaps and create structured growth plans for team members. Act as th
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