Canva
AI
EngineeringManager(BE/ML)AIHelpPlatform
“Engineering Manager (BE/ML) - AI Help Platform at Canva. Skills: AI, ML, Platform engineering, Backend systems. Coach, mentor, and grow engineers. Lead technical strategy and roadmap planning”
What You'll Achieve.
Improve user satisfaction, activation, and retention at scale; Help millions of users solve problems instantly
Industry & Context.
Solve real user problems
What They're Looking For.
Must Have
leading backend, platform, or AI/ML engineering teams in high-scale environments, technical depth across backend systems, distributed architectures, or platform engineering, balancing platform thinking with product thinking, partnering with Product Managers, ML Engineers, Data Scientists, and cross-functional stakeholders, excellent communicator who can simplify complex technical concepts and build trust across teams, building inclusive, psychologically safe, and high-performing engineering cultures
Nice to Have
Experience working with AI platforms, orchestration systems, evaluation tooling, or conversational AI experiences
What You'll Do.
Lead technical strategy and roadmap planning
Build scalable backend systems
Drive experimentation and delivery
Champion engineering quality and reliability
Collaborate with cross-functional teams
Support evolution of intelligent help experiences
How You'll Work.
Team & Collaboration
Partnering with Product Managers, ML Engineers, Data Scientists, and cross-functional stakeholders; Collaborating closely with teams across User Voice, Generative AI, Ecosystems, and Product Platform; Collaborative culture
Communication Scope
Excellent communicator; Simplify complex technical concepts; Build trust across teams
Process & Methodology
Roadmap planning
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