Canva
AI
EngineeringManager(BE/ML)AIHelpPlatform
“Engineering Manager (BE/ML) - AI Help Platform at Canva. Skills: AI/ML, Platform engineering, Backend systems. Coach, mentor, and grow a high-performing team. Lead technical strategy and roadmap planning”
What You'll Achieve.
Improve user satisfaction, activation, and retention at scale; Help millions of users solve problems instantly; Scale toward 1 billion users
Industry & Context.
Solve real user problems
What They're Looking For.
Must Have
Experience leading backend, platform, or AI/ML engineering teams in high-scale environments, Technical depth across backend systems, distributed architectures, or platform engineering, Comfortable partnering with Product Managers, ML Engineers, Data Scientists, and cross-functional stakeholders to drive strategy and execution, Excellent communicator who can simplify complex technical concepts and build trust across teams, Care deeply about building inclusive, psychologically safe, and high-performing engineering cultures
Nice to Have
Experience working with AI platforms, orchestration systems, evaluation tooling, or conversational AI experiences
What You'll Do.
and grow a high-performing team
Lead technical strategy and roadmap planning
Build scalable backend systems
Drive experimentation
and operational excellence
Champion engineering quality
and evaluation standards
Collaborate with teams across User Voice
Support evolution of intelligent
contextual help experiences
How You'll Work.
Team & Collaboration
Partner with Product, ML/AI, Data Science, and cross-functional engineering teams; Collaborate closely with teams across User Voice, Generative AI, Ecosystems, and Product Platform; Partnering with Product Managers, ML Engineers, Data Scientists, and cross-functional stakeholders
Communication Scope
Excellent communicator; Simplify complex technical concepts; Build trust across teams
Process & Methodology
Roadmap planning
Applying for this Engineering Manager (BE/ML) - AI Help Platform role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Canva?
Real rants from real employees. Read before you apply.