EngineeringManager

Job Description Role: Engineering Manager About Freshworks Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. Software is a choice that can make or break a business — create better or worse experiences, propel or throttle growth. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S &P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. Fresh vision. Real impact. Come build it with us. Role Summary We are looking for an Engineering Manager — Platform Engineering to lead and scale a high-impact platform engineering team working across core platform capabilities such as data entity platforms, entity store, workflow-as-a-service, automations, unified search, knowledge base, email and omnichannel communication, business foundations, and data governance. This is a techno-manager role that requires a strong balance of people leadership, technical depth, execution ownership, and platform thinking. You will be responsible for leading a team of engineers, driving engineering excellence, partnering with product and platform stakeholders, and delivering reliable, scalable, cloud-native, multi-tenant services that power Freshworks products. About the Role: Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your te