Lottie
Care sector
EngineeringManager-AIAgents
Neural analysis suggests this role is
optimal for Senior candidates.
“Engineering Manager - AI Agents at Lottie. Skills: Engineering leadership, AI Agents product line ownership, Technical roadmap ownership, Hands-on coding, Team building and management, Product strategy, Scaling live voice agents, Quality, empathy, and reliability in AI, Testing complex AI systems, LLM economics and model selection, Responsible automation in AI, Expanding AI agents to chat and email. Owning the technical roadmap for Eliza and our AI agents product line. Coding alongside the team”
What You'll Achieve.
Reduce missed calls from 53% to 0%; Turn a live prototype into a category-defining AI product; Build Eliza into a category-defining AI product; Increase quality, empathy, and reliability of AI agents; Improve response quality, accuracy, and emotional tone at scale; Manage token costs, latency trade-offs; Prioritise trust over completion rate
Industry & Context.
Solving problems related to scaling live voice agents; Addressing challenges in AI agent quality, empathy, and reliability; Managing LLM economics and trade-offs; Ensuring responsible automation
Quarterly in-person visits expected and financially covered
What They're Looking For.
Must Have
7+ years of hands-on software engineering experience, including leading technical decisions and mentoring engineers, Experience across the stack matters, Real experience building with LLMs, Prompt engineering, Eval frameworks, Observability, Extremely product-minded, Comfortable shipping MVPs, then iterating based on real usage, Claude Code and AI-assisted workflows are a natural part of how you work, Built something from 0 to 1, Worked in cross-functional teams
Nice to Have
Knowledge of Found, Live chat, Email, Observability at scale
What You'll Do.
Owning the technical roadmap for Eliza and our AI agents product line
Coding alongside the team
Building and line managing a team of product engineers
Helping team members grow and deliver more impact
Sharing the product hat with our GM
Holding a high bar on both speed and quality
Deepening Eliza's integration with Found: real-time availability
Scaling a live voice agent that handles real enquiries
Deciding what Eliza won't do
Managing LLM economics
Responsible automation
Expanding beyond voice into live chat and email enquiry handling
How You'll Work.
Team & Collaboration
Work at the intersection of product and engineering; Report to the CPTO with a dotted line to the GM for product direction; Work in cross-functional teams; AI-enabled coding pairing session with two Lottie engineering team members; System design interview with two engineering team members
Communication Scope
Provide clarity
Process & Methodology
Owning the technical roadmap, Building and line managing a team, Holding a high bar on both speed and quality, Scope discipline
Full Job Description
🏷️ Title: Engineering Manager (Remote) 👫 Department: Engineering - reporting to the CPTO 💰 Salary: £95,000 - £125,000 (depending on experience and seniority) 🎁 Benefits & Culture: Lottie’s careers page here https://careers.lottie.org/, Lottie’s tech careers page here https://lottiehq.notion.site/join-lottie-tech. 🎥 Hear from our CTO here https://supercut.ai/share/lottie/XLE4mAFU4nvQUJLLQLoe8V. Meet Eliza here http://youtube.com/watch?v=j85LK01G2_w&feature=youtu.be. 📈 Equity: A very generous EMI share offering. 🌴 https://emojipedia.org/palm-tree Holiday: 26 days + bank holidays. 💗 https://emojipedia.org/growing-heart Mission: Elevate later life for everybody and build the care sector of the future. 💻 Office Policy: Remote (Europe + UK only) 🌍 Office Location: London Bridge, London, UK. Quarterly in-person visits expected and financially covered. 🔍 https://emojipedia.org/magnifying-glass-tilted-left The Opportunity: We built the first version of Eliza — our AI Enquiry Handler for care providers — and she's live. In 50 pilot care homes, she's already reduced missed calls from 53% to 0%. The concept is proven. Now we need someone to really build her. We're looking for a hands-on engineering leader to own the Eliza product line from here — taking a live prototype and turning it into a category-defining AI product. You'll own the technical roadmap, build and lead a small team of product engineers, and work at the intersection of product and engineering. You'll report to the CPTO with a dotted line to the GM for product direction. There's a live product and real users, which means real learnings and real pressure to get things right. But this is still very much a founding role — the foundation is there, and almost everything else is still to be built: deeper integrations with Found, live chat, email, observability at scale, and more. You'll be shaping what Eliza becomes. 💻 What does this role involve? - Owning the technical roadmap for Eliza and our AI agen
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