Lottie
Care sector
EngineeringManager-AIAgents
Neural analysis suggests this role is
optimal for Lead candidates.
“Engineering Manager - AI Agents at Lottie. Skills: AI Agents, LLMs, product ownership, technical leadership. Owning the technical roadmap for Eliza and our AI agents product line. Coding alongside the team”
What You'll Achieve.
reduce missed calls from 53% to 0%; build her; own the Eliza product line; turning it into a category-defining AI product; build and lead a small team of product engineers; deliver more impact; holding a high bar on both speed and quality; deepening Eliza's integration with Found; scaling a live voice agent; scope discipline is as important as capability; measuring and continuously improving response quality, accuracy, and emotional tone at scale; managing LLM economics; responsible automation; expanding beyond voice into live chat and email enquiry handling; provide clarity and make things happen; focus on impact; decreasing the cost of change; shipping MVPs, then iterating based on real usage
Industry & Context.
Building Eliza taught us that great AI agents in sensitive, human contexts are harder than they look
What They're Looking For.
Must Have
7+ years of hands-on software engineering experience, leading technical decisions, mentoring engineers, experience across the stack, real experience building with LLMs, prompt engineering, eval frameworks, observability, extremely product-minded, comfortable shipping MVPs, then iterating based on real usage, Claude Code and AI-assisted workflows, built something from 0 to 1, worked in cross-functional teams
Nice to Have
experience with TypeScript
What You'll Do.
Owning the technical roadmap for Eliza and our AI agents product line
Coding alongside the team
Building and line managing a team of product engineers
Deepening Eliza's integration with Found: real-time availability
Scaling a live voice agent that handles real enquiries
Deciding what Eliza won't do
Measuring and continuously improving response quality
and emotional tone at scale
Managing LLM economics
Ensuring responsible automation
Expanding beyond voice into live chat and email enquiry handling
How You'll Work.
Team & Collaboration
work at the intersection of product and engineering; work in cross-functional teams
Communication Scope
Sharing the product hat with our GM, supported by our CPTO
Process & Methodology
Owning the technical roadmap, technical decisions
Full Job Description
🏷️ Title: Engineering Manager 👫 Department: Engineering - reporting to the CPTO 💰 Salary: £95,000 - £125,000 (depending on experience and seniority) 🎁 Benefits & Culture: Lottie’s careers page here https://careers.lottie.org/, Lottie’s tech careers page here https://lottiehq.notion.site/join-lottie-tech. 🎥 Hear from our CTO here https://supercut.ai/share/lottie/XLE4mAFU4nvQUJLLQLoe8V. Meet Eliza here http://youtube.com/watch?v=j85LK01G2_w&feature=youtu.be. 📈 Equity: A very generous EMI share offering. 🌴 https://emojipedia.org/palm-tree Holiday: 26 days + bank holidays. 💗 https://emojipedia.org/growing-heart Mission: Elevate later life for everybody and build the care sector of the future. 💻 Office Policy: Hybrid (two days in office). 🌍 Office Location: London Bridge, London, UK. 🔍 https://emojipedia.org/magnifying-glass-tilted-left The Opportunity: We built the first version of Eliza — our AI Enquiry Handler for care providers — and she's live. In 50 pilot care homes, she's already reduced missed calls from 53% to 0%. The concept is proven. Now we need someone to really build her. We're looking for a hands-on engineering leader to own the Eliza product line from here — taking a live prototype and turning it into a category-defining AI product. You'll own the technical roadmap, build and lead a small team of product engineers, and work at the intersection of product and engineering. You'll report to the CPTO with a dotted line to the GM for product direction. There's a live product and real users, which means real learnings and real pressure to get things right. But this is still very much a founding role — the foundation is there, and almost everything else is still to be built: deeper integrations with Found, live chat, email, observability at scale, and more. You'll be shaping what Eliza becomes. 💻 What does this role involve? - Owning the technical roadmap for Eliza and our AI agents product line - Coding alongside the team — this is a hands-on le
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