EngineeringExecutive

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Engineering Executive What this job involves? 1\. Incident Management: • Handle incidents/work orders for critical systems within SLA on a global scale through incident management software • Ensure timely updates and follow ups within SLA. • Ensure timely escalations and notification/communication reaches the stakeholders properly. • Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholder’s • Timely communication to stakeholders for the incidents nearing closure SLA • Prepare and share open incident status to stakeholder’s n monthly basis 2\. Facilities Helpdesk: • Handle facilities service requests on a global scale through D365 /CFS tool • Receiving and logging complaints containing complete details of the requests. • Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department • Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. • Keep tabs on feedback and communicate with the requestor to ensure the closure of the task • Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls • Assisting manager in conducting analyses is also within your scope. • Prepare/contribute to the monthly management report for our clients. • Working side-by-side with both engineering