Hermeus
defense aviation
EngineeringApplicationSupportEngineer-NX/Teamcenter
Neural analysis suggests this role is
optimal for Mid candidates.
“Engineering Application Support Engineer - NX/Teamcenter at Hermeus. Skills: NX / Teamcenter Support (Tier 2/3), Engineering Workflow & Data Integrity, System Stability & Performance, User Enablement & Support Experience, Continuous Improvement. Resolve NX and Teamcenter issues impacting engineering workflows. Debug assemblies, drawings, and modeling issues”
What You'll Achieve.
ensure system reliability, usability, and performance; enabling engineers to move faster with confidence; frontline for engineering productivity; driving continuous improvements across the NX and Teamcenter environment
Industry & Context.
diagnosing system issues; improving system behavior; resolving issues; identifying systemic gaps; Debug assemblies, drawings, and modeling issues; Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures; Analyze system and client logs to identify root causes; Troubleshoot release workflows, approvals, and ownership issues; Resolve stuck or failed workflows and parallel process conflicts; Correct part creation, template usage, and data entry issues; Diagnose client-side issues (cache, environment, SSO behavior); Differentiate system defects from user/configuration issues; Identify recurring issues and drive root-cause fixes
U. S. EXPORT CONTROL COMPLIANCE STATUS: The person hired will have access to information and items subject to U. S. export controls, and therefore, must either be a “U. S. person” as defined by 22 C. F. R. § 120. 62 or otherwise eligible for deemed export licensing. US persons include U. S. citizens, U. S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
What They're Looking For.
Must Have
Hands-on experience with Siemens NX (modeling, assemblies, drafting), 2+ years working with Teamcenter data structures and workflows, Experience troubleshooting PLM/CAD issues in production environments, Ability to read and interpret NX and Teamcenter logs, understanding of engineering workflows and product structures, Ability to distinguish user error from system/configuration issues
Nice to Have
Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience, Experience with Active Workspace (AWC), Familiarity with release workflows and access control models, Exposure to CAD standards, templates, and automation (Check-Mate or similar), Experience in aerospace or complex manufacturing environments, Understanding of PLM integrations with downstream
What You'll Do.
Resolve NX and Teamcenter issues impacting engineering workflows
Investigate Teamcenter data issues across Item
Analyze system and client logs to identify root causes
Troubleshoot release workflows
Resolve stuck or failed workflows and parallel process conflicts
Correct part creation
and data entry issues with engineering teams
Diagnose client-side issues (cache
Differentiate system defects from user/configuration issues
and environment changes
Maintain stability during high-usage engineering cycles
Serve as primary support contact for NX and Teamcenter users
actionable guidance to resolve and prevent issues
troubleshooting guides
and knowledge base content
Improve support processes (ticket quality
Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults
workflow simplification)
Transition manual fixes into standardized
system-enforced solutions
How You'll Work.
Team & Collaboration
Partner with PLM and engineering teams to improve usability
Communication Scope
Provide clear, actionable guidance
Full Job Description
## Description Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage. Hermeus is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. As we move from go-live into stabilization and continuous improvement, we are building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance.This is not a traditional help desk role. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing system issues, improving system behavior, and enabling engineers to move faster with confidence. As an Engineering System Support Engineer, you will be the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment. ## Responsibilities NX / Teamcenter Support (Tier 2/3) Resolve NX and Teamcenter issues impacting engineering workflows Debug assemblies, drawings, and modeling issues (and more) Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures Analyze system and client logs to identify root causes Engineering Workflow & Data Integrity Troubleshoot release workflows, approvals, and ownership issues Resolve stuck or failed workflows and parallel process conflicts Correct part creation, template usage, and data entry issues with engineering teams System Stability & Performance Diagnose client-side issues (cache, environment, SSO behavior) Differentiate system defects from user/configuration issues Support upgrades, patches, and environment changes Maintain stability d
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