Engineer-ZeroTrust

Job Code: Job Code Name: Business Title: Zero Trust Network Ops Engineer Region: APAC Country: India Exempt Status: What you will do: As part of Johnson Controls’ global Network Security Operations function, the Zero Trust Network Operations Engineer is responsible for the day‑to‑day operation, monitoring, support, and lifecycle management of the enterprise network security infrastructure. This role focuses on maintaining availability, enforcing security policies, executing approved changes, and responding to incidents across a large, globally distributed environment. The environment supports 1,000+ sites and 100,000+ users, including datacenters, manufacturing plants, sales offices, and customer contact centers. Technologies include Cisco, Fortinet, Zscaler, Silver Peak SD‑WAN, Akamai Guardicore, Tufin, Forescout NAC, Microsoft Azure, Google GCP, and related security platforms. This is a hands-on operational role working closely with global IT operations teams, security partners, and managed service providers to ensure secure, stable, and compliant network services. How you will do it: * Operational Support & Maintenance * Operate and support enterprise network security platforms including firewalls, remote access, cloud security services, proxies, and NAC solutions * Perform daily monitoring, health checks, and troubleshooting of network security infrastructure * Ensure high availability and performance of security services across on‑prem and cloud environments * Incident & Problem Management * Respond to network security incidents and outages, including triage, containment, and recovery * Work with SOC, Network, Cloud, and Application teams during security events or service degradations * Analyze logs and alerts using SIEM tools to support incident investigation * Change & Configuration Management * Implement approved firewall rules, policy changes, VPN updates, and security configurations in production environments * Execute changes following ITIL and change man