Company
Semiconductor
Engineer,SMS
Neural analysis suggests this role is
optimal for Mid candidates.
“Engineer, SMS. Skills: Field Support, Technical Troubleshooting, Customer Engagement, After Sales Lifecycle. Provide on-site technical support. Perform equipment installations”
What You'll Achieve.
minimize customer downtime; maintain equipment reliability; ensure optimal performance; extend the lifespan of SMS products; ensure accurate service records; compliance with internal processes; support reporting; analysis; continuous improvement initiatives; ensure high levels of satisfaction; maintain and enhance the ZEISS brand image; support continuous product improvement; enhancing customer value; driving recurring revenue; ensure profitability on all parts sold; improve equipment uptime and reliability; growing recurring revenue streams
Industry & Context.
Excellent problem-solving and troubleshooting skills; identify root causes of recurring issues; implement long-term solutions; develop tailored solutions
Able to travel for training, Weekend standby and support may be required
What They're Looking For.
Must Have
Bachelor’s Degree in Engineering or a related technical field, 5 years of proven experience in field service, Proficiency in operating photomask repair tools, Focused Ion Beam (FIB) systems, Laser-based repair systems, Electron-beam lithography tools, Demonstrated ability to manage on-site installations, commissioning, user training, valid driving license
Nice to Have
Prior experience within Semiconductor or Industrial sector
What You'll Do.
Provide on-site technical support
Perform equipment installations
Conduct regular maintenance
Diagnose and resolve technical issues
Complete all necessary documentation
Foster relationships with customers
Address technical inquiries
Provide technical expertise
Conduct functional checks
Promote and sell service contracts
Identify opportunities to upsell
Enhance satisfaction among industrial customers
Collaborate with customers
How You'll Work.
Team & Collaboration
Collaborate with Sales and PASS team; work effectively with internal teams and customers
Communication Scope
communication skills; communication and collaboration skills
Full Job Description
_**Key Responsibilities**_ **Field Support & Training** * Provide on-site technical support for SMS/RMS products within Singapore and the Southeast Asia (SEA) region, ensuring timely and effective service for both academic and industrial customers. * Perform equipment installations, user training, and commissioning to ensure customers can operate the equipment effectively and independently. * Collaborate with Sales and PASS team to address customer-specific needs during installations and training **Technical Troubleshooting & Maintenance** * Diagnose and resolve technical issues promptly to minimize customer downtime and maintain equipment reliability. * Conduct regular maintenance, calibration, and repair services to ensure optimal performance and extend the lifespan of SMS products. * Utilize advanced diagnostic tools and techniques to identify root causes of recurring issues and implement long-term solutions. **Mobile X and CRM Administrative Task** * Submit CCT tickets for all service-related jobs to ensure proper tracking, resolution, and accountability. * Complete all necessary documentation and updates in the Service CRM system, ensuring accurate service records and compliance with internal processes. * Maintain organized records of service activities to support reporting, analysis, and continuous improvement initiatives. **Customer Engagement** * Foster strong relationships with customers by ensuring interactions at every touchpoint, from initial contact to post-service follow-ups. * Address technical inquiries and provide clear, actionable solutions to meet customer needs. * Actively follow up on customer feedback to identify areas for improvement and ensure high levels of satisfaction. * Represent the company professionally to maintain and enhance the ZEISS brand image. **Technical Support** * Provide technical expertise and support during product demonstrations and exhibitions to assist the Sales and PASS team in showcasing product capabilities. * Conduct
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