Engineer/SeniorEngineer-TechnicalService

**Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.** **Job Title -** Engineer / Senior Engineer - Technical Service ** _Are you the one?_** * Bachelor’s degree in Engineering or any other relevant field. * Experience in Customer service. * Willingness to Travel. * Prior experience of elevator/escalator industry is an asset. * Local language skills. **_What will you be doing_****?** **Service Operations** · Accountable for the end-users and the site safety. · Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees. · Responsible for solving complex technical issues that THD has assigned to him/her. · Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales / service supervisor. · Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and / or communicate to THD Manager. · Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager. · Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager. · Contributes to the ongoing improvement of products, methods and safety by providing feed