ABACUS
Technology
Engineer,ProfessionalServices
Neural analysis suggests this role is
optimal for Senior candidates.
“Engineer, Professional Services at ABACUS. Skills: Professional Services, Client solutions, Cloud Services. Develop client centered solutions. Enhance service catalogue”
What You'll Achieve.
Achieve department goals; Hit personal KPI targets
Industry & Context.
Troubleshooting
Occasional in person visits, International travel, On-call requirement, Evening shifts, Commute hybrid fashion, Occasional regional travel
What They're Looking For.
Must Have
Minimum 1-2 years system engineering, 5+ years deskside support
Nice to Have
AI certifications preferred, Azure Expert certifications preferred, MCSE certifications preferred, VCP certifications preferred, CCP certifications preferred, MSP experience preferred
What You'll Do.
Develop client centered solutions
Enhance service catalogue
Handle complex technical project tasks
Handle project issues
Perform initial troubleshooting
Configure Cloud Services
Migrate Cloud Services
Manage small projects
Manage medium projects
Provide technical advice
Document internal processes
How You'll Work.
Team & Collaboration
Client facing role
Communication Scope
Technical advice
Process & Methodology
Project management
Full Job Description
Job Description: Description We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalogue for clients based in the financial services & healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization. Responsibilities (including, but not limited to the following): Handling complex technical project tasks, project issues and initial troubleshooting for clients. A client facing role with occasional in person visits to client sites. Configuration and troubleshooting of servers and networks. Configuration and migration of Cloud Services. Management of small and medium sized projects. Provide technical advice on planning and scoping calls. Help achieve department goals by hitting personal KPI targets. Some international travel and on-call requirement. Some evening shifts, Working from Home. Documentation of internal processes and guides Skills Technical implementation and troubleshooting History troubleshooting and/or installing IT infrastructure at a senior level Configuration of Windows Servers Configuration & deployment of Microsoft products Configuration of AI and DLP preferred Networking – configure firewalls, managed switches, TCP/IP and protocols Qualifications Strong technical skills with public cloud technologies, Azure specifically Familiarity with industry standard LLMs such as Claude, CoPilot and ChatGPT as both an internal research tool and as deployed with clients. Minimum 1-2 years’ experience in a system engineering role or 5+ years senior deskside support experience. Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP) MSP experience preferred Ability to commute in a hybrid fashion both at client sites and our office. Ability to travel regionally on occa
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