EngineerIITechnicalServices

**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! **MAIN DUTIES** **1\. Technical Support & Troubleshooting** * Respond to customer support inquiries via phone, email, and chat, addressing both basic and moderately complex issues, and performing initial concern triage. * Perform troubleshooting for controllers and system applications, providing effective solutions to technical problems. * Document all interactions by creating detailed cases for proper tracking, review, and reporting. * Develop visual guides for troubleshooting or installation, such as technical drawings, work instructions, or troubleshooting guides, to support customer resolutions. **2\. Programming & System Configuration** * Independently program Copeland Supervisory Controllers (e.g., E2, E3, Site Supervisor) using appropriate reference documents and tools. Assist in troubleshooting and optimizing controller configurations to improve system performance. **3\. Remote Commissioning** * Conduct remote commissioning via phone for start-up sites, ensuring all systems are operational before final sign-off with the contractor on-site. **4\. Graphical Custom Screens** * Assist in creating graphical custom screens using standa