ASM
semiconductor manufacturing
EngineerII,GlobalProductSupport
Neural analysis suggests this role is
optimal for Mid candidates.
“Engineer II, Global Product Support at ASM. Skills: advanced technical support, complex electro-mechanical equipment, sophisticated software systems, PECVD. Provide advanced technical support for complex electro-mechanical equipment and sophisticated software systems. Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams”
What You'll Achieve.
making a real difference for customers and field teams worldwide; impact tool performance, customer confidence, and ASM’s reputation for technical excellence; ensure optimal system performance
Industry & Context.
solving complex problems; Excellent analytical and problem-solving skills
Travel globally (up to 50%)
What They're Looking For.
Must Have
Proven experience diagnosing and resolving complex technical issues, Minimum 2 years of experience with PECVD in semiconductor manufacturing environments, Bachelor's degree in Engineering (Mechanical or Electrical Engineering preferred), understanding of electro-mechanical systems and software-driven equipment, Excellent analytical and problem-solving skills, Ability to clearly communicate complex technical concepts to both technical and non-technical audiences, presentation skills and comfort leading technical discussions, Willingness and ability to travel locally and internationally up to 50%, Customer-focused mindset with the ability to remain effective in challenging, time-critical situations
Nice to Have
Mechanical or Electrical Engineering preferred
What You'll Do.
Provide advanced technical support for complex electro-mechanical equipment and sophisticated software systems
and debug issues escalated by field engineers and product support teams
Act as the escalation point when standard troubleshooting paths are exhausted
delivering clear solutions under pressure
Partner with engineering teams by reporting design
and maintenance insights that drive continuous improvement
Support customer installations and deliver technical training when deeper expertise is required
Engage directly with customers to resolve highly technical issues and ensure optimal system performance
Travel globally (up to 50%) to support field operations
and critical escalations
How You'll Work.
Team & Collaboration
global collaboration; Partner with engineering teams
Communication Scope
clearly communicate complex technical concepts to both technical and non-technical audiences; presentation skills; comfort leading technical discussions
Full Job Description
Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Be the Expert Others Rely On — Advance PECVD Technology at ASM Global Product Support Engineer At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide. In this role, you’ll serve as the go‑to technical authority, supporting advanced PECVD systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence. What You’ll Do As a Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration: Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuou
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