EngineerII-ApplicationSupport

**Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.** **The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.** **Position Description:** * Provide second-level support for a variety of enterprise applications, responding to incidents, resolving issues, and ensuring optimal performance and availability. * Deploy new application software and perform application upgrades following established procedures and change management processes. * Investigate and diagnose technical problems related to applications, collaborating with cross-functional teams to identify root causes and implement effective solutions. * Interface with vendors, developers, and infrastructure teams to ensure timely problem resolution and escalate issues as necessary. * Maintain accurate system documentation, including application configurations, troubleshooting steps, and support procedures, to facilitate knowledge sharing and compliance. * Monitor and manage application availability, capacity, and performance metrics, proactively identifying areas for improvement and implementing enhancements. * Manage and prioritize incident tickets according to SLAs (Service Level Agreements), ensuring timely resolution and minimal disruption to business operations. * Ensure applications comply with security policies, standards, and regulatory requirements, implementing necessary c