Cardinal Health, Inc.
Healthcare
Engineer-GoogleCES(AIAgent)Support
Neural analysis suggests this role is
optimal for Mid candidates.
“Engineer-Google CES(AI Agent) Support at Cardinal Health, Inc.. Skills: Conversational AI, Google Gemini, GCP, GenAI. Provide solutions which may set precedent. Complete work receives guidance on project objectives”
What You'll Achieve.
Enhance supply chain efficiency; Integrated care coordination; Better patient management; Drive improvements to the agent and customer experience
Industry & Context.
Able to provide solutions which may set precedent; Translate business needs into technical solutions
Shift Model on rotation basis
What They're Looking For.
Must Have
Bachelor’s Degree in related field or equivalent work experience, Moderate to Development and Operations support experience on the skills below and similar role in developing conversational AI solutions, Programming experience in Python, Java, or JavaScript, Understanding how ML models work, especially for Smart Reply, Smart Compose, and LLM summarization features, Experience with platforms like Dialogflow, or equivalent framework, Proficiency in cloud platforms including Google Cloud Platform (GCP), Familiarity with chatbot development tools and libraries, Ability to manage API integrations with other platforms, Familiarity with Conversational Agents testing and evaluation techniques and tools, Strategic mindset with ability to translate business needs into technical solutions, Skills in IVA/Conversational AI, GenAI agent assist, and speech/text analytics, Experience in conversational data analysis, including sentiment/topic modeling, to inform model refinement, optimization, and observability, Familiarity with large language models (LLMs), especially multimodal models like Gemini, which handle text, video, and audio inputs, Ability to craft effective prompts for Gemini to generate code, summaries, and process suggestions, Skills in using Gemini APIs and tools for embedding AI into applications and workflows, Experience with freeform prompts, variables, and parameters to fine-tune AI responses, Familiarity with Google Gemini’s architecture and how it supports vision-language-action tasks
Nice to Have
6-9 of years’ experience in related field preferred, Familiarity with Google Gemini and CCAI (Contact Center AI) is preferred, Understanding of contact center metrics such as CSAT, NPS, FCR and AHT is preferred, Ability to build architecture on Google Cloud that integrates Gemini with other services such as containerized apps, messaging, databases and storage solutions is preferred, Experience with custom UIs for agent-facing and customer-facing applications when native integration isn’t feasible is preferred, Experience with Genesys Cloud, Salesforce CRM, and Verint is a Plus
What You'll Do.
Provide solutions which may set precedent
Complete work receives guidance on project objectives
Ensure stable Development and Operations Support
Continuous improvement of Production System Google Customer Engagement Suite(CES)
deployment of conversational AI applications
Develop configurable solutions leveraging Google’s Gemini model
Develop intelligent AI solutions leveraging Google Agent Assist
Integrate Google Agent Assist and Google Conversational Agents
security of custom code
Leverage Google Customer Engagement Suite to implement capabilities
Configure and customize Google Gemini
Set up and manage knowledge bases
Train Smart Reply models
Troubleshoot and resolve technical issues
Stay updated with industry trends
How You'll Work.
Team & Collaboration
Collaborate with and share best practices across the team; Collaborate with cross-functional teams to understand requirements
Full Job Description
**P3-Engineer-Google CES(AI Agent) Support** Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices worldwide. The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with approximately 50,000 employees in 46 countries and Fiscal 2020 revenues of $152.9 billion, Cardinal Health ranks among the top 25 on the Fortune 500. In Bangalore we are excited to create an Innovation and Capability Centre that allows us to further inhouse talent and scale that talent across our business. Our ambition is to build differentiated opportunities that allows our organization to advance rapidly, to do this we will be looking to partner with Local universities to help develop the skill sets we are looking for including across Software-defined networking, machine learning and big data. ** _Position Accountabilities:_** * Able to provide solutions which may set precedent. * Able to complete work independently; receives guidance on overall project objectives. * Responsible for ensuring stable Development and Operations Support in shift Model on rotation basis. * Role involves proactive monitoring, Incident management and continuous improvement of Production System Google Customer Engagement Suite(CES). * Able to collaborate with and share best practices across the team. * Enthusiastic, open and accessible, and continuously improves the way things are done. * Able to work under pressure and adjust to changing priorities, while maintaining integrity and composure. * Excellen
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