Engineer,FieldServices,APS

**Job Title:** Engineer, Field Services, APS **Job Description:** **Job Description** **Primary Responsibilities and Duties:** * Delivers customer service support and assistance to troubleshoot, repair and upgrade equipment during field visits. Service is also provided via phone or email as applicable. * Travel to customer's facilities as required (primarily domestic travel). * Provide customer training on Entegris SI equipment and gas purification products. * Promote and execute Preventative Maintenance Agreements. * Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs. * The ability to perform safe work during close inspection of potentially dangerous products (electrical wiring, hot surfaces, chemical and gas leaks, pressurized systems) is a must. * Provide support to global and domestic FSE (Field Service Engineer/Technician) peers. * Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email. * Provide parts/labor requirements to local CSR (Customer Service Representative) for customer quote generation. * Create reports as required. * Provide detailed verbal and written feedback to Engineering, Quality and other departments as necessary. * Travel to domestic sites in support of routine work on site (PM, commissioning) for less complex product lines. **Traits/qualifications we believe make a strong candidate: ** * Technical, engineering or scientific degree or equivalent field service experience required * FSE position: Field Service Experience. * The ability to understand and take full responsibility for technical issues, after progressing through factory training, is required. * The ability to work both independently and as a team is required while communicating effectively to both internal and external customers. * Understanding of electronic, chemical