ABACUS
Technology
Engineer,EnterpriseServiceDesk
“Engineer, Enterprise Service Desk at ABACUS. Skills: Enterprise Service Desk, Cloud environments, On premise infrastructure, Telephony systems. Design customer facing systems. Implement customer facing systems”
What You'll Achieve.
Provide world class client experience
Industry & Context.
Problem solving; Troubleshoot client emergencies; Resolve complex issues
Commute to office
What They're Looking For.
Must Have
5+ years Systems Engineer, MCSA: Server Infrastructure, MCSA: O365, Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues, VMWare, Citrix, VPN, Terminal Services, VoIP, Voicemail, Analog hardware/software, Vendor specific hardware/software
Nice to Have
MSP specific experience
What You'll Do.
Design customer facing systems
Implement customer facing systems
Design internal systems
Implement internal systems
Provide world class client experience
Provide escalation support
Resolve service tickets
Resolve escalated tickets
Resolve complex issues
Assist clients with installation
Assist clients with configuration
Assist clients with usability
Troubleshoot client emergencies
Resolve software issues
Resolve hardware issues
Install Microsoft Server Operating Systems
Upgrade Microsoft Server Operating Systems
Perform virus mediation
Perform malware mediation
Perform ransomware mediation
Provide server room cable management
Maintain documentation
Resolve backup issues
Perform restore testing
Notify Client Success Managers
Install virtual environments
Configure virtual environments
Support virtual environments
Harden security posture
Communicate with clients
Inform clients of incident progress
Notify clients of changes
Notify clients of outages
Coordinate activities with client
Assist with client training
Comply with safety requirements
Complete required training
Follow MIT procedures
Follow MIT field guidelines
Follow MIT reporting requirements
Follow MIT technical advisories
Demonstrate pro-active safety approach
Demonstrate pro-active health approach
Demonstrate pro-active quality approach
Lead teams on complex projects
Participate in project planning
Participate in solution delivery
Teach improved processes
Serve as escalation point
Prepare staff training material
Deliver staff training material
Follow Abacus defined processes
Follow Abacus defined policies
Follow Abacus service delivery standards
Perform other duties assigned
How You'll Work.
Team & Collaboration
Escalation support; Mentoring team members; Staff training
Communication Scope
Verbal communication; Written communication; Client communication
Process & Methodology
Project planning
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