Comcast
media and technology
Engineer4,EngineeringOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Engineer 4, Engineering Operations at Comcast. Skills: Incident Response, Technical Leadership, Communication. Participate as technical expert. Troubleshoot operational issues”
What You'll Achieve.
Ensure rapid resolution; Minimize business impact; Drive results and growth
Industry & Context.
Troubleshooting; Problem solving
Work nights, Work weekends, Variable schedule, Overtime as necessary
What They're Looking For.
Must Have
Strong technical background, System Engineering, Manage incidents independently, Exposure to APIs, Exposure to SaaS platforms, Exposure to Cloud technologies, Modern IT infrastructure, Applications, Distributed systems, Exceptional verbal communication skills, Exceptional written communication skills, Confidence in handling high-pressure situations, Confidence in handling executive-level discussions, Bachelor's Degree
Nice to Have
Incident Response Manager experience, Technical certifications
What You'll Do.
Participate as technical expert
Troubleshoot operational issues
Provide technical solutions
Contribute to new products implementation
Implement existing products
Upkeep and maintenance of engineering areas
Interface with vendors
Interface with Engineering
Interface with peer operations
Act in compliance with technical requirements
Provide technical leadership
Integrate business and functional priorities
Act as key contributor
Act as technical lead
Lead and manage critical production incidents
Ensure rapid resolution
Minimize business impact
Act as primary point of contact
Drive incident response
Coordinate across teams
Provide clear communication
Provide confident communication
Provide timely communication
Conduct post-incident reviews
Recommend preventive measures
Improve incident management processes
Drive issues through closure
Engage appropriate resources
Lead technical bridges
Provide troubleshooting direction
Act as advocate for procedures
Act as advocate for policies
Act as advocate for processes
Ensure projects are integrated
Lifecycle problem management
Create metric systems
Track operational performance
Maintain records of results
Maintain records of feedback
Identify problem areas
Provide actionable insight
Provide input to engineering
Provide input to vendors
Report project status
Identify areas requiring change
Identify areas requiring modification
Perform complex maintenance tests
Perform routine maintenance tests
Minimize subscriber impact
Lead integration of projects
Apply advanced engineering methodologies
Exercise independent judgment
Work variable schedule
How You'll Work.
Team & Collaboration
Work with product team; Coordinate across engineering teams; Coordinate across infrastructure teams; Coordinate across application teams; Coordinate across business teams; Win as a team; Be open to new ideas; Support a culture of inclusion
Communication Scope
Exceptional verbal communication skills; Exceptional written communication skills; Articulate clearly to senior stakeholders; Clear communication; Confident communication; Timely communication
Process & Methodology
Project management skills, Process design, Process redesign
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for participating as an technical expert in project teams, troubleshooting operational issues, providing technical solutions to operational problems, contributing to new products implementation, implementing existing products and services and providing the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, Engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. May lead teams or projects and shares expertise. **Job Description** Comcast is looking for an experienced Incident Response Manager with a strong technical background to lead and manage high-impact incidents in a dynamic environment. This role requires someone who can operate effectively without predefined SOPs, take ownership during critical situations, and serve as a single point of contact (SPOC) for senior business leaders and VPs. Job Title: Incident Response Manager L
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