DaVita Integrated Kidney Care
Healthcare
EngagementSpecialist
“Engagement Specialist at DaVita Integrated Kidney Care. Skills: Patient care coordination. Coordinate care for patients. Assist with referrals and provider appointments”
Industry & Context.
Home environment must include a quiet, private office space with high-speed internet, Ethernet cable may be required
What They're Looking For.
Must Have
2+ years of experience in a professional office environment, Ability to handle confidential information with discretion and sound judgment, Proficiency in Microsoft Office, Excel, and Outlook, Home workspace must provide a quiet, private environment with reliable high-speed internet
Nice to Have
1–3 years clinical medical office experience, CNA or MA experience is a plus, Experience coordinating care, Familiarity navigating insurance payers, Experience in direct patient care or support, Prior medical office environment experience, Electronic Medical Records experience preferred
What You'll Do.
Coordinate care for patients
Assist with referrals and provider appointments
Perform outbound calls
Respond to inbound calls from patients
Complete non-clinical screenings and pathways
Escalate to Integrated Care Nurse as needed
Assist the clinical team with moving patients through
Complete tasks as directed
Identify eligible resources for members
Collaborate with Integrated Care Nurses
Communicate directly with patients in a timely and
and confidential documentation
How You'll Work.
Team & Collaboration
Collaborate with Integrated Care Nurses; Collaborate with dialysis clinics; Collaborate with health plans; Collaborate with other stakeholders
Communication Scope
Oral communication; Written communication
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